Release Coordinator

Trax USA Corp is currently recruiting for a highly organized and execution-focused Release Coordinator to own and drive the end-to-end release lifecycle across our software products. This role is responsible for coordinating release schedules, standardizing release processes, ensuring high-quality packaging and delivery, and acting as the central point of accountability between Development, QA, Product, and Customer teams.

The ideal candidate thrives in a fast-paced environment, brings strong operational discipline, and has experience managing complex, multi-component software releases.

Key Responsibilities

1. Release Planning & Scheduling

• Own and maintain the master release calendar across all products (eMRO, eMobility, integrations, etc.)

• Coordinate release timelines across Development, QA, Product, and Support teams

• Ensure alignment with customer commitments, SLAs, and internal priorities

• Manage release gates (QA sign-off, Product approval, Dev readiness)

2. Release Process Governance

• Define, implement, and continuously improve the release coordinator process

• Enforce standard release lifecycle stages (RC ? GA ? Fix Pack ? Patch)

• Establish and maintain release checklists and quality gates

• Ensure adherence to governance (ITIL-style approvals, audit readiness)

3. Release Notes & Documentation

• Own the release notes process end-to-end

• Standardize format and content across all products

• Ensure accurate documentation of:

• New features / MODs

• Bug fixes

• Known issues

• Deployment instructions

• Coordinate with Product Owners and QA to validate completeness and accuracy

4. Packaging & Delivery Management

• Oversee the assembly of release artifacts, including:

• WAR / EAR files

• iOS IPA builds

• SQL scripts / database changes

• Configuration files / PKGs

• Ensure all required components are included and validated before release

• Coordinate delivery to customers (FTP, cloud distribution, on-site deployments)

• Maintain a release manifest for each delivery

5. Cross-Team Coordination

• Act as the central point of coordination between:

• Development

• QA

• Product Management

• Support / Customer teams

• Run release readiness meetings and drive accountability

• Identify risks, blockers, and dependencies early

6. Quality & Compliance

• Ensure all releases meet quality standards and testing requirements

• Enforce:

• QA validation completion

• Regression testing where required

• Proper versioning and traceability

• Support audit/compliance needs (FAA, SOC 2, etc.)

7. Continuous Improvement

• Identify gaps in release execution and implement improvements

• Drive adoption of CI/CD best practices

• Improve automation, tracking, and visibility of releases

• Reduce release defects, rework, and missed components, This role is critical to ensuring predictable, high-quality software delivery across our customer base. The Release Coordinator will directly impact customer satisfaction, operational efficiency, and the scalability of our product organization.

• 5+ years of experience in Release Management, Program Management, or Software Delivery

• Strong experience managing complex, multi-component software releases

• Experience with Agile environments and sprint-based delivery

Familiarity with:

• CI/CD pipelines

• Version control (e.g., Bitbucket, Git)

• Issue tracking tools (e.g., Jira)

• Strong organizational and communication skills

• Proven ability to manage multiple releases and priorities simultaneously

Preferred Qualifications

• Experience in enterprise software / SaaS / aviation / MRO systems

• Familiarity with mobile app releases (iOS IPA distribution)

• Understanding of backend technologies (WAR/EAR deployments, databases)

• Experience working with global teams and customers across time zones

• Knowledge of release governance frameworks (ITIL, change management)

Key Success Metrics

• On-time release delivery rate

• Reduction in release defects / hotfixes

• Completeness and accuracy of release packages

• Stakeholder satisfaction (Product, QA, Customers)

• Improved release cycle efficiency and predictability

TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as most low-cost carriers and large MROs, all of which operate & maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing & innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each project. TRAX USA Corp is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.