Senior Functional Analyst - Salesforce

As a Senior Functional Analyst, you lead the translation of complex business needs into scalable, secure, and user-centric solutions on Salesforce Sales Cloud and Service Cloud. You partner with business stakeholders, project managers, architects, and delivery teams to shape the end-to-end functional design, drive best practices, and ensure value realization through adoption and measurable outcomes., * Serve as the bridge between Business and Technical teams

• Lead workshops, interviews, and requirements-gathering sessions with business stakeholders.
• Convert business epics into prioritized backlogs; facilitate grooming and sprint planning with product owners and development teams.
• Translate business processes into detailed user stories, acceptance criteria, process maps, and functional specifications.
• Perform gap analyses between current processes and Salesforce standard capabilities; identify opportunities to simplify and standardize.
• Coach junior analysts and consultants; establish functional standards, reusable assets, and best practices.
• Support pre-sales activities (scoping, solution narratives, effort estimation.

• Proven experience (5+ years) as a Functional Consultant
• Deep expertise in core Sales Cloud capabilities and Service Cloud capabilities. Field Service and Revenue Cloud experience would be a significant plus.
• Strong proficiency with Salesforce declarative tools (Flows, formulas, validation rules, record types, page layouts, dynamic forms, permission sets, queues) and reporting/dashboards.
• Comfortable operating in Agile/Scrum environments: story writing, acceptance criteria, backlog management, sprint ceremonies.
• Skilled facilitator for workshops and stakeholder management; clear communication of trade-offs and best practices to non-technical audiences.
• Analytical mindset with strong problem-solving; able to move between high-level architecture and detailed functional configuration.
• Familiarity with UX principles and the ability to guide user-centric process and page design on Salesforce.
• Professional working proficiency in Dutch or French with a good knowledge of the other language.

Bonus : Certifications

• Strongly preferred: Salesforce Administrator, Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant.
• Nice to have: Platform App Builder, Salesforce Business Analyst, Field Service Consultant, Experience Cloud Consultant, Marketing Cloud Administrator/Consultant, CPQ Specialist, OmniStudio Consultant

In return, we offer an attractive salary with fringe benefits:

• Company car (or mobility budget)
• Meal & eco vouchers
• Group & health insurance
• Flexible work hours & workplace
• 32 vacation days & 45 workcation days (to work abroad)
• Intensive training and certification at all levels to keep you up to date with the latest trends & technologies

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.