Senior IT Engineer

You will play a crucial role in implementing and managing new projects and installations, providing remote and on-site end-user support, and maintaining existing infrastructure. Your responsibilities will include problem analysis, documentation, and ensuring configurations are up to the highest standards., Network Design & Implementation

• Architect scalable networking solutions based on individual business requirements
• Work with senior management to define Aegis policies and procedures
• Create network topologies and diagrams
• Recommend network hardware and software improvements to enhance service delivery and profitability
• Implement new network technologies and infrastructure upgrades

Support, Maintenance & Troubleshooting

• Monitor network performance and identify potential issues
• Conduct problem analysis and investigations, diagnosing and resolving complex network problems
• Ensure all systems are monitored and backed up at agreed intervals
• Perform routine network maintenance checks
• Provide and coordinate on-site end-user support
• Escalate critical network issues to management when required

Network Security

• Implement network security policies and best practices
• Ensure network systems are protected and accessible only by engineers with the appropriate skillset
• Identify and mitigate network vulnerabilities
• Test and apply security patches and firmware updates to maintain system security

Capacity Planning & Optimisation

• Assess network capacity and plan for future growth
• Optimise network performance through traffic analysis and necessary adjustments
• Implement network load-balancing strategies

Team Leadership & Mentoring

• Provide technical guidance and support to junior engineers
• Train and develop team members on new technologies
• Review and approve network changes
• Support other teams when required to ensure customer systems remain operational and maintained

Documentation & Reporting

• Maintain detailed network documentation, including procedures, configurations, and diagrams, to a high standard
• Generate network performance and security reports for management

Network Management Responsibilities

• Operational management of networking systems
• Manage field engineers to ensure fixes and installations are completed within contractual and project timescales
• Advise senior management of any required changes to engineer schedules to ensure adequate team coverage
• Manage network-related projects
• Participate in management meetings relating to network projects and support tickets
• Collaborate with other teams to ensure projects are delivered as defined
• Participate in engineer reviews and training schedules
• Ensure all new deployments and upgrades are updated within WUG, SolarWinds, and IT Glue

Essential

• 4-5+ years' experience in a similar IT infrastructure or network engineering role
• Proven ability to build and maintain lasting customer relationships
• Expertise in providing both remote and on-site support
• Ability to commute to Fyfield, Oxfordshire and work in a fully office-based role
• In-depth knowledge of Cisco routers and switches
• Experience with Fortinet firewall configuration, management, and reporting
• Strong networking knowledge, including TCP/IP, routing, connectivity, and IT security
• Windows Server administration experience
• Excellent written and verbal communication skills
• Active Directory and Azure AD administration

Desirable

• Strong Microsoft technology experience, including Azure, Microsoft 365, and Intune
• Experience with Windows Hyper-V and Hyper-V clustering
• Experience supporting Windows 10/11 and Apple devices
• Experience with Intune, Apple, and Meraki MDM solutions
• Knowledge of backup technologies and disaster recovery processes
• Microsoft SQL Server experience

• Business/performance-related bonus
• Potential company vehicle for the right candidate
• Company pension
• Employee discount
• Flexible schedule
• Private Health Care
• Group Life
• Eligible for profit-share after 12 months of continuous service

Our client is passionate about technology, innovation, and creativity. They are seeking a dynamic Senior IT Engineer with a focus on Cisco networking and Fortinet Firewalls to join their team and contribute to their continued success.