IT Engineer
Venn Group
Wakefield, United Kingdom
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Wakefield, United Kingdom
Tech stack
Microsoft Active Directory
Issue Tracking Systems
Information Technology Operations
Microsoft Office
System Center Configuration Manager
Software Deployment
Connectivity Problems
Microsoft InTune
User Accounts
Job description
Yorkshire Ambulance Service NHS Trust are looking for a 2nd Line IT Engineer to support day-to-day IT operations across the organisation. The role will focus on resolving escalated support issues, maintaining end user devices, and ensuring critical systems remain available to frontline services., * Provided 2nd line support across desktop, laptop, mobile, and application issues
- Investigated and resolved escalated incidents from the service desk within agreed SLAs
- Supported user account management within Active Directory and Office 365
- Assisted with device builds, configuration, and deployment of end user equipment
- Carried out software installations, updates, and patching
- Supported endpoint management via SCCM and/or Intune (desirable)
- Troubleshot hardware, software, and network connectivity issues
- Worked closely with 1st line and 3rd line teams to ensure efficient issue resolution
- Supported rollout activity such as hardware refresh or system upgrades
- Maintained documentation and updated ticketing systems accurately
Requirements
- Experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11 environments
- Active Directory (user accounts, group policies - basic level)
- Office 365 (user admin, troubleshooting)
- Good understanding of desktop and laptop support
- Experience working within a ticketing system and ITIL environment
- Strong troubleshooting and customer service skills
- Previous NHS or public sector experience highly desirable