IT Support Assistant

• In this role, I will provide first line support for hardware and software issues in a Windows environment. My daily tasks will include:
• Offering desktop support via phone, email, and face-to-face interactions
• Installing company software such as Wareflow, SAP, MS Office, and design software
• Setting up new users and new PCs
• Administering MS Windows Server, including Active Directory, DNS, and DHCP
• Managing backup administration
• Administering SAP, which includes unlocking and requesting new accounts and logging calls on the Head Office helpdesk
• Repairing or replacing PC hardware, peripherals, mobile devices, tablets, and printers
• Coordinating with external third-party suppliers for systems like CCTV and email
• Collaborating with internal departments regarding CRM, SAP, Wareflow, and design software
• Handling telephony administration
• Setting up company mobiles, handheld devices, and tablets
• Administering the network infrastructure, firewalls, and internet connections
• Serving as the first point of contact for antivirus, iPads, and video conference systems

Technologies:

• Active Directory
• CRM
• Hardware
• Support
• Mobile
• Network
• SAP
• Windows

More:

We are PORCELANOSA, a global leader in the innovation, design, manufacture, and distribution of Tile, Kitchen, and Bath products. Our mission is to lead the industry by providing trendsetting, cutting-edge designs of unmatched beauty and quality, along with technologically superior products and reliable services. We have been delivering architectural and design solutions for over 45 years, starting from a small village by the Mediterranean Sea in Castellon, Spain. Now, our presence spans over 140 countries through more than 400 showrooms and an extensive distribution network.

This is a part-time position, offering 30 hours per week from Monday to Friday, with flexible working hours between 8 am to 2 pm or 9 am to 3 pm, including a 1-hour break.

• Ability to multitask and remain calm under pressure
• Flexibility and adaptability in a dynamic work environment
• Self-motivated and able to work independently, with a knack for problem-solving
• Strong communication skills for effective interaction with internal and external contacts