AI Integration Consultant

1. Process & Workflow Automation

• Develop and maintain automated workflows using ServiceNow, Power Automate, and Smartsheet to support learning processes.
• Design and build ServiceNow catalog items, workflows, and service portal solutions for Research Laboratories L&D service requests.
• Own and maintain current workflow solutions and SharePoint lists.
• Monitor and manage the RL L&D technology request form, including triaging and responding to incoming requests.
• Collaborate with internal automation teams to develop, optimize, and improve workflow solutions.

2. AI Solutions Development

• Develop AI-powered solutions to improve L&D processes using Microsoft Copilot, Copilot Studio, Copilot Agents, Claude, Claude Code, or similar tools.
• Create Copilot Agents and custom AI assistants to support L&D operations and learner experiences.
• Use Claude and Claude Code for development automation and process improvement.
• Recommend and implement AI tools to improve content generation, data analysis, learner support, and operational efficiency.
• Stay updated on emerging AI technologies and provide recommendations for adoption.

3. Technology Implementation & Learning Technology Support

• Support Learning Process and Technology team members with key initiatives and technology tool development.
• Consult with L&D stakeholders on the best technology solutions to improve efficiency.
• Provide project support and technical expertise for learning technology implementations.
• Drive the development and delivery of technology solutions in collaboration with the RL L&D team.
• Support LMS administration and reporting needs, preferably with SAP SuccessFactors Learning.

4. Cross-Functional Collaboration

• Work closely with the Technology Lead and Data Metrics Strategy Lead to align technology solutions with organizational priorities.
• Collaborate with other Learning & Development groups to implement shared technology solutions.
• Partner with enterprise technology teams and IT to ensure alignment with corporate standards and infrastructure.
• Provide consultation on learning technology projects and implementation best practices.

5. Web Server & Content Management

• Manage and maintain content on RL L&D web servers in compliance with client policies.
• Support the RL L&D learning content server and related infrastructure.
• Ensure web content meets accessibility, security, and organizational standards.

6. Document, Knowledge & Data Management

• Support document and knowledge management initiatives within RL L&D.
• Develop and maintain SharePoint sites and knowledge repositories for performance support materials.
• Consult with business partners on knowledge management best practices and solutions.
• Support data management practices to ensure information accuracy, accessibility, and usability.

• Bachelor's degree or higher in Technology Management, Information Systems, Computer Science, or a related field.
• 3+ years of hands-on experience with process automation tools such as ServiceNow, Power Automate, and Smartsheet.
• Experience developing ServiceNow catalogs, workflows, and service portal solutions.
• Proven experience with Microsoft Power Platform, especially Power Automate and Power Apps.
• Experience with web server management and content administration.
• Demonstrated ability to scope, lead, and deliver technology projects.
• Experience implementing or supporting learning technology projects.

Must-Have Skills

• 3+ years of hands-on experience with ServiceNow, Power Automate, and Smartsheet for process and workflow automation.
• Strong ServiceNow development experience, including catalog items, workflows, and service portal solutions.
• Proven expertise with Microsoft Power Platform, particularly Power Automate and Power Apps.
• Experience implementing and supporting learning technology solutions, ideally LMS platforms such as SAP SuccessFactors Learning.
• Experience developing AI-enabled solutions using Microsoft Copilot, Copilot Studio, Copilot Agents, Claude, Claude Code, or similar AI technologies.
• Bachelor's degree or higher in Technology Management, Information Systems, Computer Science, or related programs.

Nice-to-Have Skills

• Pharmaceutical or life sciences industry experience.
• CRO industry experience.
• SharePoint administration and development experience.
• Web server and content management experience.
• Programming skills in JavaScript, Python, SQL, JSON, HTML, or CSS.
• SuccessFactors Learning administration and reporting experience.
• Working knowledge of regulated pharmaceutical environments.
• Experience managing multiple projects simultaneously.
• Strong problem-solving and stakeholder management skills.
• Ability to influence without authority.
• Strong communication skills and ability to build trust with internal and external partners.

Target Candidate Background