Support Technician

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 8 Required Experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment. 5 Required Experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues. 3 Required Experience supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms. 3 Required Experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices. 3 Required Experience supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests. 2 Required Experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation. 2 Preferred Experience with Dell, Apple/iOS, Windows, Intune, Teams Rooms, mobile devices, loaner pools, warranty repair coordination, or equivalent technologies. 2 Preferred Experience supporting public sector, cyber, emergency operations, law enforcement, or regulated environments. 1 Preferred Experience supporting secure conference rooms, hybrid meetings, executive briefings, and collaboration equipment readiness. 1 Preferred CompTIA A+, Network+, Security+, Microsoft, ITIL, HDI, or comparable certification or equivalent demonstrated experience.