IT Desktop Technician

• Provide immediate, face-to-face technical support for hardware, peripherals (printers, monitors, docking stations), and the Microsoft Office suite.
• Monitor and respond to service requests in a timely manner.
• Deploy workstations and laptops, including unboxing, hardware configuration, and using modern deployment tools to meet corporate standards.
• Provision and manage company mobile devices (smartphones/tablets). Ensure proper enrollment in security platforms, configure email and essential apps, and train users on mobile security protocols.
• Assist the IT Manager in coordinating with the Managed Service Provider (MSP).
• Handle local tasks requiring physical presence, such as "smart hands" support for workstations, mobile devices, printers, scanners, and networking equipment.
• Help users with password resets, MFA enrollment, and basic Microsoft 365 account issues.
• Provide onsite setup and troubleshooting for cloud-based desk phones and conference room AV equipment.
• Maintain an accurate and up-to-date inventory of all IT assets across three Miami-based offices.

• 1-2 years of experience in a desktop support or help desk role.
• Proficiency in supporting Microsoft 365 applications including Outlook, Word, Excel, and Teams.
• Advanced knowledge of Windows 11 and mobile device connectivity (iOS/Android).
• Strong troubleshooting skills for laptops, desktops, and peripherals.
• Patient, professional demeanor with the ability to communicate technical fixes to non-technical staff.
• Ability to travel between three Miami offices as needed.
• Familiarity with Microsoft Entra ID and Microsoft Intune for device management and provisioning.
• Basic understanding of network hardware and VPN connectivity.
• Must be certified in CompTIA A+.
• Endpoint Administrator Associate certifications are a plus but not mandatory.
• Proficiency in written and spoken English; working proficiency in Spanish/Creole is a plus.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.