Help Desk Technician

Stellar Professionals
Middletown, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Middletown, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Microsoft Office
Computer Equipment
User Administration
User Accounts

Job description

  • Provide responsive telephone, remote, and face-to-face Level 1 technical support.
  • Process and maintain user administration forms (moves, adds, changes) with high attention to detail.
  • Follow strict protocols to create and modify user accounts across various systems.
  • Escalate complex issues to higher-level support teams as necessary.

Requirements

We are seeking a detail-oriented Help Desk Technician to provide Level 1 technical support, troubleshoot user issues, and manage user accounts/system administration forms. If you have a customer-first mindset and strong technical troubleshooting skills, we want to hear from you!, Must-Have:

  • Experience: Minimum 1+ year of experience in PC hardware/software installation and end-user support.
  • Core Technical Skill: Proficient with Microsoft Active Directory (User Administration).
  • Software: Proficient with Microsoft Office / Office 365.
  • Soft Skills: Excellent verbal and written communication, strong teamwork, and a quick learning ability.

Highly Desirable (Pluses):

  • Experience with Windows 10 & 11.
  • Experience with Device Management, Device Imaging, and Hardware Troubleshooting., * Physical & Logistics: Must possess a valid CT driver's license, be able to drive, and be able to lift up to 25 lbs.

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