Solutions Engineer Senior

The Senior Solutions Engineer is a hands-on technical problem-solver who operates across IT teams to design, implement, and improve endpoint, security, and network solutions. This role owns the buildout and maturation of Apple endpoint management (JAMF, zero-touch provisioning) and extends into security tooling deployment, infrastructure automation, and cross-functional technical challenges as assigned by IT leadership. Reports to the Sr. Director, Information Technology., Endpoint Engineering & Apple Platform Ownership

• Own the design, deployment, and ongoing management of JAMF Pro for macOS and iOS device management across the enterprise.
• Build and maintain zero-touch provisioning workflows for endpoint delivery, ensuring devices are production-ready at unboxing with all required configurations, security policies, and applications.
• Develop and enforce endpoint standards, imaging workflows, and lifecycle management practices for Apple devices alongside the existing Windows endpoint environment.
• Partner with endpoint engineering and service desk teams to deliver a seamless, reliable end-user experience across both platforms-reducing friction, accelerating onboarding, and improving employee satisfaction with IT.

Security & Network Tooling

• Deploy, configure, and troubleshoot endpoint security agents across managed device fleets, including EDR, anti-ransomware, endpoint privilege management, encryption enforcement, and DLP tooling.
• Manage endpoint deployment and client-side operations for network security and remote access platforms-installation, policy troubleshooting, tunnel configurations, and integration with endpoint management workflows.
• Ensure endpoint agents are consistently deployed, updated, and reporting across both Apple and Windows fleets using MDM platforms (JAMF, Intune) as delivery mechanisms where applicable.
• Collaborate with security and infrastructure teams to maintain endpoint compliance posture aligned with enterprise security policy and audit requirements.

Cross-Functional Problem-Solving & Technical Advisory

• Serve as a deployable technical resource across IT teams-assigned to diagnose systemic issues, broken processes, or underperforming tooling, and deliver findings and actionable recommendations to IT leadership.
• Conduct root cause analysis on recurring incidents, integration failures, or gaps in operational tooling, and drive resolution or remediation plans.
• Evaluate existing tools and configurations for optimization opportunities; recommend consolidation, automation, or replacement where warranted.
• Document findings, solutions, and standards clearly to build institutional knowledge and reduce single points of failure.

Automation & Operational Improvement

• Script and automate repetitive workflows using Bash, Python, PowerShell, or platform-native tooling to improve consistency and reduce manual effort.
• Build monitoring, alerting, or reporting capabilities around endpoint health, compliance status, and deployment success rates.
• Identify and implement process improvements that increase reliability and reduce time-to-resolution across IT operations.

• 5-8 years of hands-on experience in endpoint engineering, IT infrastructure, or systems engineering.
• Deep expertise in JAMF Pro (or equivalent Apple MDM platform) including zero-touch deployment, configuration profiles, smart groups, and application management.
• Strong experience with macOS, iOS, and Windows endpoint management in an enterprise environment.
• Experience deploying and troubleshooting endpoint security agents (EDR, endpoint privilege management, anti-ransomware) and network security clients (ZTNA, VPN, secure web gateway) in enterprise environments.
• Scripting proficiency in at least two of: Bash, Python, PowerShell, AppleScript.
• Experience working in environments with mixed device fleets and complex network topologies.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

• Tenacious problem-solver who independently drives issues to resolution without requiring close supervision.
• Ability to context-switch across domains-endpoint, security, network, infrastructure-and get productive quickly in unfamiliar territory.
• Strong diagnostic instincts and structured approach to root cause analysis.
• Clear communicator who can distill technical findings into concise recommendations for leadership.
• Comfortable operating with ambiguity and shifting priorities in a fast-paced environment.
• JAMF 200/300 certification or Apple Certified Support Professional (ACSP) preferred.
• Experience with ServiceNow ITSM integration for endpoint workflows preferred.
• Familiarity with Citrix/VDI environments and migration to modern alternatives (AVD, enterprise browser) preferred.
• Experience in healthcare, workers' compensation, or regulated industries preferred.
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
• Ability to work both independently and in a team environment.
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

• This position will be performed in the colleague's home. Work-from-home requirements include the colleague's ability to set up computer equipment within their home office. Occasional in-person team meetings may be required depending on the position.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.

Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. * Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage. * Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.