CCaaS Data Engineer

Hptech Inc.
Charlotte, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Charlotte, United States of America

Tech stack

Java
API
Agile Methodologies
Apache HTTP Server
Google BigQuery
Cloud Computing
Cloud Computing Security
Computer Telephony Integration
Continuous Delivery
Continuous Integration
Data Structures
Relational Databases
Software Design Patterns
DevOps
Identity and Access Management
Session Initiation Protocols
Maven
NoSQL
OAuth
Commercial Software
Cloud Services
Systems Integration
Speech Recognition
WebRTC
Google Cloud Platform
System Availability
Spring-boot
Apigee
Vert.x
Amazon Web Services (AWS)
GIT
Google Cloud Functions
Kafka
Web Technologies
Speech Synthesis
Api Design
Terraform
Webhooks
Natural Language Understanding
Jenkins
Microservices

Requirements

  • 4+ years of commercial software development experience.
  • Proficient in developing and hosting solutions using Java and Python on cloud platforms, preferably Google Cloud Platform.
  • Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.
  • Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, while implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
  • Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
  • Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions.
  • Experience with Agile development, continuous integration, continuous delivery, DevOps, and observability, including working knowledge of tools used in the CI/CD pipeline such as Maven, Salt, Git, and Jenkins.
  • Experience designing and developing APIs, services, and microservices-based architecture using frameworks such as Spring Boot or Vert.x.
  • Hands-on experience with Kafka, relational databases, and/or NoSQL databases.
  • Understanding of data structures, algorithms, design patterns, web technologies such as HTTP and Apache, and familiarity with Unix/Linux.
  • Understanding of cloud security architecture, encryption, and OAuth.
  • Proactively identifies continuous improvement opportunities beyond the obvious.

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