Salesforce Support Specialist

Salesforce Support wanted for an international end-user. The company is working with 7 different Salesforce products in 10 different regions.

This is a business that has invested heavily in the platform! If you want exposure to a genuinely complex Salesforce environment, this is it.

The role:

You'll own the ticket queue, triage user issues, write clear requirements, and pass them to the implementation team. Acting as a proxy product owner, you'll sit close to the business - speaking directly with users and stakeholders, understanding their needs, and translating them into structured, actionable inputs for the delivery team., * First-line support to users and stakeholders via a ticketing system

• Analyse user and stakeholder needs and document them as clear requirements for the implementation team
• Stakeholder management across a primarily Belgium-based user base
• Maintain thorough documentation as a core part of the role
• Contribute ideas for process improvement within the Salesforce environment
• Collaborate with internal and external stakeholders
• Stay current with Salesforce product developments and flag relevant updates to the right people

• Salesforce Certified Platform Administrator or equivalent certifications.
• 2+ years of experience working with Salesforce in a similar position.
• Strong stakeholder and communication skills
• Analytical mindset with attention to detail
• Comfortable working at pace in a collaborative, international environment
• English required; French or Dutch is an advantage
• Experience with Field Service processes is a bonus