2nd Line Technical Support Engineer - Azure & Linux

Howard James Recruitment are recruiting for an experienced 2nd Line Technical Support Engineer to join a growing technology business based in Knutsford.

This is an excellent opportunity for a technically minded IT professional with a strong background in enterprise infrastructure support. Working as part of a specialist team, you will diagnose and resolve complex technical issues, maintain critical systems, and deliver a first-class support experience. We are looking for a proactive, self-motivated individual who takes ownership of problems, thrives in a fast-paced environment, and is driven by continuous improvement.

Key Responsibilities

• Investigate, diagnose and resolve 2nd Line technical support issues within agreed service levels.

• Troubleshoot server, network and infrastructure issues, performing root cause analysis and implementing preventative measures.

• Perform system installations, configurations, maintenance and upgrades across hybrid cloud and on-premise environments.

• Monitor infrastructure performance, identifying opportunities for optimisation and ensuring systems meet agreed service standards.

• Support infrastructure automation tools, CI/CD environments and deployment processes.

• Maintain accurate technical documentation, operational procedures and knowledge base articles.

• Communicate effectively with customers, providing timely updates and ensuring a high standard of service throughout.

• Collaborate with internal teams to achieve timely resolutions, escalating complex issues where appropriate.

• Minimum 2 years' experience supporting enterprise IT infrastructure in a technical support role.

• Proven commercial experience with Microsoft Azure environments.

• Strong Linux administration and troubleshooting skills.

• Solid knowledge of Windows Server (2012-2019), RedHat Linux, Microsoft SQL Server, Active Directory and networking technologies.

• Experience working within SLA-driven environments using ticket management systems.

• Familiarity with container platforms (Docker/Kubernetes) and scripting languages such as PowerShell, Python or Bash.

Desirable Skills

• Exposure to Infrastructure as Code tools such as Terraform or Ansible.

• Understanding of CI/CD methodologies and deployment pipelines.

• Professional certifications such as ITIL Foundation or Microsoft Azure.

• Degree in Computer Science, Information Systems or a related discipline.