3rd Line Escalations & Project Engineer

This 3rd Line Escalations & Project Engineer role is a senior hybrid role that blends expert level IT troubleshooting with infrastructure deployment. They act as the final technical escalation point for 1st/2nd line teams and lead the end-to-end design, implementation, and maintenance of critical business systems., * Escalation Management: Troubleshoot and resolve highly complex, deep technical problems that junior engineers cannot solve. Conduct root-cause analysis for major incidents

• Project Delivery: Plan and deliver bespoke IT infrastructure projects, such as cloud migrations, network deployments, and server virtualisation
• Environment Management: Design, configure, and maintain solutions across on-premise, hybrid, and cloud infrastructures
• Mentorship & Documentation: Provide technical guidance and training to 1st/2nd line support teams. Produce clear technical documentation, runbooks, and project plans
• Stakeholder Interaction: Communicate technical strategies to non-technical staff, management, and clients

• Servers & Virtualisation: Windows Server (Active Directory, Group Policy, DNS/DHCP), Hyper-V, and VMware vSphere
• Networking & Security: VLANs, VPNs, Firewalls, endpoint protection, and patch management
• Automation: Scripting experience, predominantly using PowerShell or Bash
• Background: 5+ years of experience, within an MSP (Managed Service Provider) or enterprise IT environment

Typical Requirements & Qualifications

• Soft Skills: Logical thinking, calm under pressure (managing high-stress outages), and strong project management capabilities
• Certifications: Industry-standard vendor certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA, Cisco CCNA) are highly sought after

Salary range for the role is £40,000-50,000. Please note, visa Sponsorship is NOT available.