Application Support Analyst

This role is accountable for enabling the investment business and related functions through the provision of stable, high-performing applications and the delivery of continuous improvement and change across the application landscape. A key focus is ensuring that investment data is reliable, timely and of high quality, supporting the business in making informed decisions to secure members' futures.

In addition to maintaining operational stability, the role plays a central part in driving and delivering change. Working closely with stakeholders to enhance investment processes, implement new capabilities, and optimise existing systems. This includes contributing to and leading application-related change initiatives, ensuring alignment with business priorities and delivering measurable outcomes.

A technically capable and motivated individual is sought, with experience gained within an investment management environment, ideally within a fast-paced and evolving organisation. The successful candidate will bring strong production support expertise, alongside a demonstrable track record of contributing to and delivering change that meets the developing needs of an Investment function.

A solid technical foundation is important, with experience or exposure to tools and technologies such as Microsoft SQL Server, Power BI, Python, APIs, job scheduling and PowerShell. Knowledge of Windows Server, SFTP and supporting Microsoft Azure-based workloads would be advantageous.

The role requires a self-directed individual with a strong work ethic, who takes ownership of issues and sees them through to resolution. A positive and proactive approach is essential, along with a clear commitment to delivering high standards across both service support and change activities.

Effective communication skills are key, with the ability to engage effectively with a range of stakeholders while managing competing priorities and working to deadlines. The successful candidate will be comfortable troubleshooting and resolving technical issues, while also contributing to wider delivery objectives.

This opportunity will suit a collaborative team player who actively shares knowledge, works across teams to deliver the best outcomes, and is motivated to continuously improve the application landscape and the way support is delivered to the Investment Business.

• A competitive salary (depending on experience)
• 28 days annual leave plus bank holidays
• Generous annual bonus plan
• We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
• 4x Life Assurance cover

Heath & Wellbeing

• Private Medical Insurance
• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination

Lifestyle

• We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
• Buy and sell holidays
• Give as you earn scheme
• Paid volunteering days
• Flexible half days leave
• Electric vehicle leasing
• Cycle to work scheme

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.