IT Support Technician

As a Technical Support Engineer, you will:

Provide 2nd line technical and application support to internal users and external customers

Take ownership of escalated issues and manage them through to resolution

Identify root causes of recurring issues and implement long-term fixes

Support system upgrades, testing, and deployment of new features

Maintain and improve internal documentation and support processes

Monitor system performance and proactively identify risks or vulnerabilities

Customer Success & Support:

Act as a technical point of contact for key customer accounts

Deliver onboarding, user training, and best-practice guidance

Monitor customer usage and engagement to reduce churn

Translate customer feedback into actionable improvements

Database & Data (Desirable):

Support SQL-based databases, ensuring performance and integrity

Write and optimise SQL queries for reporting and issue resolution

3+ years' experience in IT, application or systems support

Strong troubleshooting mindset with experience resolving application-level issues

Working knowledge of Windows Server and networking fundamentals

Experience working with ticketing systems and service management processes

Confident communicating with customers and managing stakeholder relationships

Ability to prioritise workload and work independently

Desirable:

SQL experience (queries, reporting, data integrity)

Anne Corder Recruitment is working with a leading client to recruit a Technical Support Engineer to join their team. The organisation operates the largest purpose-built alarm receiving centre and remote monitoring station in Europe, delivering critical security and monitoring services to clients across the UK. This is not a traditional helpdesk role. You will act as a key bridge between IT, data, and customers, taking ownership of application support, ensuring system stability, and delivering a high-quality user experience., Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK Keywords: Technical Support, 2nd Line Support, Application Support, SQL, Windows Server, Networking, Customer Success, IT Support