2nd Line Support Engineer
Role details
Job location
Tech stack
Job description
An exciting opportunity has arisen for an experienced 2nd Line Support Engineer to join a growing technical team supporting a key client site in Milton Ernest, Bedford. This is a fully onsite role where you will be dedicated to a single customer, providing hands on technical support across hardware, software, and networking environments.
This position would suit someone who already has a solid 2nd line support background and is looking to further develop their onsite and customer facing technical skills within a supportive and professional environment.
The Role
As a 2nd Line Support Engineer, you will be responsible for providing high quality technical support and ensuring that customer issues are resolved efficiently and professionally. You will work closely with a wider technical team while maintaining full ownership of support tickets and technical solutions.
Key responsibilities include providing 2nd line support across hardware, software and networking issues, managing support tickets from diagnosis through to resolution, guiding users through technical solutions, working within agreed service level agreements, assisting with hardware and software installations, and delivering one to one user support or training where required.
Requirements
Skills Microsoft, Installation, Migration, Exchange Server, Windows Server, Active Directory, ( Windows 10,11), networks TCP/IP, DNS, SBS, VMware, VCP, Hyper-V, MS Office 365, Azure, Cloud, The successful candidate will have proven experience working in a 2nd line support role and be comfortable working directly with end users in a customer facing environment. Strong experience supporting Microsoft technologies including Windows Server, Exchange and Microsoft 365 is essential, along with experience supporting PCs, servers and mobile devices.
A full driving licence is required as occasional travel between sites may be necessary.
Benefits & conditions
This is a full time onsite position offering a salary between £30,000 and £36,000, along with opportunities for professional development, hands on experience with modern technologies and the chance to gain industry recognised certifications.