User Experience Designer

Softsages LLC
Atlanta, United States of America
2 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Atlanta, United States of America

Tech stack

Balsamiq
Adobe Illustrator
Adobe Photoshop
Adobe Creative Cloud
Artificial Intelligence
Data analysis
Data Visualization
Interaction Design
Microsoft Visio
Service Design
Website Wireframe
Workflow Management Systems
Omnigraffle
Data Analytics

Job description

Client is seeking a Senior UX Designer & Journey Management Specialist to drive enterprise-wide adoption of JourneyTrack, Journey Management practices, and CX data-driven workflows. This role combines UX Design, Service Design, Journey Mapping, User Research, and Change Management to deliver impactful customer and associate experiences., * Lead Journey Management workshops and service design initiatives

  • Drive JourneyTrack adoption and organizational change management efforts
  • Create journey templates, guides, and scalable UX assets
  • Conduct qualitative and quantitative user research
  • Translate research insights into product strategies and user stories
  • Design high-fidelity wireframes, prototypes, and UI experiences
  • Partner with CX, XM, Product, and Engineering teams to integrate journey intelligence into business workflows
  • Explore AI-driven solutions to enhance journey management processes

Requirements

  • 6+ years of UX Design, Service Design, or Customer Experience (CX) experience
  • 2-4+ years of Journey Management / Customer Journey Mapping experience
  • Experience with JourneyTrack or similar journey management platforms
  • Strong workshop facilitation and stakeholder engagement experience
  • Proven change management and software adoption experience
  • Expertise in User Research, Information Architecture, Interaction Design, and Visual Design
  • Experience conducting interviews, surveys, usability testing, and field research
  • Strong wireframing, prototyping, and workflow design experience
  • Excellent communication, documentation, and presentation skills

Technical Skills

  • OmniGraffle, Balsamiq, UXPin, Visio, or similar UX tools
  • Adobe Creative Suite (Photoshop, Illustrator)
  • Wireframing, Mockups, Prototyping
  • Data Visualization & Customer Journey Mapping
  • Usability Heuristics & User Testing, * Enterprise-scale UX/CX environments
  • Customer Experience (CX) analytics and journey intelligence programs
  • Experience supporting digital transformation initiatives

Note: Candidates must provide an up-to-date portfolio showcasing UX design, journey mapping, service design, research, and workshop facilitation work.

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