Library - Full Time IT Supervisor

This full-time position performs professional, managerial, and complex technical work providing supervisory leadership of the Jefferson-Madison Regional Library (JMRL) Information Technology Department. Work is performed under the limited supervision of the Collections and Technology Manager., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The JMRL retains the discretion to add to or change the duties of the position at any time.

• Provides managerial leadership in planning, installation, analyzing, maintaining, and troubleshooting all hardware, software, and networking associated with the Jefferson-Madison Regional Library system.

• Supervises, coaches, trains, motivates, and evaluates the performance of staff and volunteers; interviews, selects, schedules, assigns work, and administers disciplinary action to subordinate employees in accordance with established personnel policy and procedures. Establishes professional standards for work quality, quantity, performance, and accountability.

• Orders, evaluates, sets up and configures new hardware and software.

• Maintains and repairs computer hardware.

• Trains library staff of all skill levels in use of hardware and software. Designs and maintains a program of refresher trainings as required.

• Serves as primary manager of all JMRL computer hardware, software, and peripherals for the staff and public.

• Operates a vehicle to perform job responsibilities.

• Produces an accurate record of JMRL's hardware and software resources using database management software; maintains inventory records in a current state.

• Sets up and adheres to a regular preventive maintenance program diagnose and corrects malfunctions of both hardware and software.

• Responsible for appropriate use and maintenance of JMRL equipment, tools and other resources, including work time.

• Regular and reliable attendance.

Other Duties:

• Performs additional duties to support operational requirements as apparent or assigned., + Supervises and monitors performance for a regular group of employees or department. Provides input on hiring, discipline, work objectives/goals, performance evaluation and work assignments.

Other Characteristics:

• Working closely with others as a team.

• Performing multiple tasks simultaneously.

• Performs tedious or exacting work.

• May require dealing with angry, frustrated and/or upset individuals.

• Constant interruptions and/or requests for service.

• Excellent organizational, time management and customer service skills., + Work is performed in office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust., Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.

Minimum Qualifications: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• Bachelor's degree in an information technology discipline.

OR

• Associate's degree in an information technology discipline and 2 years of related experience.

OR

• High school diploma or GED and 4rs of related experience.

OR

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Preferred Qualifications :

• Master's degree in Library Science or related IT discipline

• Experience working in a library IT environment.

• Previous supervisory experience.

Certifications/Licenses/Other Requirements:

• Valid Virginia driver's license and maintain an acceptable driving record.

• Required to successfully pass a pre-employment background check.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS:

Job Knowledge:

• Considerable knowledge of hardware and software management, maintenance, and troubleshooting.

• Considerable knowledge of computer networking practices.

• Knowledge of IT terminology, processes, and best practices.

• Knowledge of personal computers, desktop computers, and associated systems and processes.

Reading:

• Intermediate: ability to read and understand written materials such as newspapers, magazines, technical journals, multi-step instruction manuals, and reference materials.

Writing:

• Intermediate: ability to write reports, prepare materials such as business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

Math:

• Intermediate: ability to deal with number systems; simple formulas, practical application of fractions, percentages, ratios/proportions, and measurement.

Communication Skills:

• Intermediate: Ability to effectively communicate technical information to non-experts. Contacts may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Establishes and maintains effective working relationships with staff, leaders, and the public.

Independence and Decision-Making:

• Requires Limited Direction: Normally completes work according to their own judgment, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.

Technical Skills:

• Advanced: High level skills and extensive knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively. Proficiency in Microsoft Office applications and/or departmental software., + Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

• Requires regular travel to all JMRL branches.

• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

• Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned., + I have a Bachelor's degree in an information technology discipline.

• I have an Associate's degree in an information technology discipline AND two (2) years of experience.

• I have a High School Diploma or GED AND four (4) years experience.

• I have an equivalent combination of education and experience that may be considered in lieu of the specific requirements listed above.

• None of the above.

02

This position requires driving to perform essential job duties and requires a valid driver's license. The candidate selected for this position must meet the driver eligibility requirements of the City and must provide a certified copy of their DMV driving record. Do you possess a valid Virginia driver's license and are you willing to provide a certified copy of your DMV driving record, if selected as a finalist, for the City to confirm your driving eligibility?

• Yes; I possess a valid Virginia driver's license and am willing to provide a certified copy of my DMV driving record.

• No; however, I am willing and able to obtain a valid Virginia driver's license and am willing to provide a certified copy of my DMV driving record.

• No; I do not have a valid Virginia driver's license, nor am I willing or able to obtain one, and/or am not willing to provide a certified copy of my DMV driving record.

03

Briefly describe your familiarity with working in a library IT environment. If none, please text 'None.'

The preferred starting salary for this position is $25.57 hourly ($53,185.60 annually). Starting offer is based on applicable education, experience and internal equity. This is a full-time, non-exempt, position which provides excellent benefits including 13 paid holidays, plus paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, and continuing education/training opportunities., Sick: Under the weather? Earn 4.62 hours biweekly, approximately 120 hours a year, with no limit on accumulation to be used to care for yourself and qualifying family members.

Holidays: Enjoy 13 paid holidays per year. Including 1 Floating Holiday, which must be taken during the Fiscal Year (July 1 - June 30), Volunteer Leave: Paid leave for participating in an authorized event as a volunteer, subject to Section 9-3, Code of Ethics & Conflicts of Interest. Regular full-time employees receive up to 8 hours and all regular part-time employees are eligible to receive pro-rated leave each available each calendar year.

2. INSURANCE:

Aetna Medical Plans: Coverage is effective on the first of the month following date of hire.

• Choose from two options:

• Select HMO with City-funded HRA ($0 premium for employee-only coverage)

• Choice POS ($13.02 biweekly premium for employee-only coverage)

• Prescription Card: ($10 generic, $30 lower cost name brand,$55 higher cost name brand, 20% up to $150 for specialty drugs)

• Mail Order Maintenance Prescription Drug Program ($20 generic, $60lower cost name brand, $110 higher cost brand) not available for specialty drugs)

Delta Dental Plan:

• Diagnostic and Preventative-100% of allowable charge; Basic Dental Care-80%; Major Dental Care- 50%

• Primary - $50 deductible, 80/20; Prosthetic and Complex Restorative -$50, 50/50

• $1,500 Annual benefit maximum

• $1,000 Orthodontic benefit (children to age 19)

MetLife Vision Plan: (Optional)

• $2.50 premium paid bi-weekly for employee-only coverage. Dependent care coverage also available.

• Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay

• $130 allowance for frames, after co-pay, plus additional discounts where accepted.

Life Insurance: In the event of your death, your beneficiary will receive twice your annual salary. Supplementary policies for you and your dependents are available.

Long-Term Disability: U pon approval for along-term illness or injury, you can receive up to 60% of your earnings after a 90-day wait period.

Voluntary Benefits: Accident, Critical Illness, Hospital Indemnity insurance; Short-Term Disability; Identity Theft Protection, + A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% vesting after three years of service. There is no required contribution from salary. (Note: the Defined Contribution retirement plan is the only plan available for Library employees).

Supplement: Deferred Compensation 457 available for you to invest your own money for additional retirement savings.

4. VOLUNTARY:

Wellness:

• Gym Membership Reimbursement Program (up to $34.00 per month)

• Bicycle Commuter Program: Reimbursement up to $20 per month for reasonable bicycle commuting expenses

• Online wellness resources and Lunch-and-Learn Sessions

Employee Assistance Program:

• A variety of confidential, personal professional services for you and your family available 24 hours a day.

Tuition Reimbursement