Hardware Deployment Technician - Our Lady Of Lourdes
Role details
Job location
Tech stack
Job description
These resources may also help the onsite Desktop Tech team which provides tier I support tickets that are escalated from the Helpdesk and will be customer facing at Lourdes to support any hardware / software issues, installs, upgrades, etc. Candidates need to have a familiarity with hardware, working tickets, and utilizing Active directory. They will troubleshoot hardware and software issues, complete new asset request, perform upgrades, etc. They follow a centralized processes for building out laptops, desktops, and thin clients. They are heavy on thin clients (Editing, configuring, setting it up.) They have wall cabinets (cabinet mounts on wall with motor that goes up and down, keyboard tray that comes up and down). Those are inside patient rooms. This team also support WOW's (work stations on wheels that nurses pull around), mobile devices and iPhones, desktops, laptops, printers, etc. Need to be able to look up machines in Active Directory, OU associations, etc.
Requirements
Deployment, Troubleshooting, Desktop, Customer service, Active directory, Install, Servicenow, Windows 10, Hardware, Imaging, Support, Win10, Hardware troubleshooting, Printers, Health care, Inventory, Asset management, Pc troubleshooting, Office 365, Ticketing system, Desktop hardware, Help desk, Thin client, FMOL is putting a high focus on customer service (think Disney world level customer service). Strong technical skills, communication, and documentation are required. They need to be organized and have the ability to be pulled into many different directions daily. Candidates will have to go into a patient room from time to time and must be comfortable with that. Sometimes also have to go into an operating room. Try to avoid it at all costs and try to send more seasoned FTE's but it's possible. - Very fast paced, a lot of devices. Will also have to know how to use basic tools to assemble hardware devices.
Benefits & conditions
This is a Contract position based out of Lafayette, LA.
Pay and Benefits
The pay range for this position is $15.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type