Lead Data Analyst - Call Center Operations

• Approves mathematical, statistical, and economic techniques that determine market conditions, project consumer needs and inform business initiatives.
• Analyzes and reviews trends found from modelling to inform other lines of business such as product development and marketing decisions.
• Oversees data mining models, statistical reporting and data analysis methodologies to identify key customer segments and to simulate impact of potential business decisions.
• Develops and presents detailed reports and conclusions for business, finance, and investment management based on data summaries.
• Partners with other areas of the business to model outcome of implementing potential business strategies.
• Manages large, complex projects or processes with limited oversight while working with other team members to ensure accurate findings and results.

• University (Degree) Preferred, * 5+ years of experience in data analysis, statistical modeling, or analytics roles, with a demonstrated ability to work with large, complex datasets
• Advanced proficiency in analytics tools and programming languages such as SQL, Python, and R, along with experience using data visualization platforms like Tableau or Power BI
• Proven experience as a data analyst within the banking and/or financial services industry, preferably supporting call center operations
• Demonstrated ability to support leadership and quality assurance teams through reporting, dashboard development, and ad hoc data analysis

Preferred Qualifications

• 7+ years of experience in data analytics, including leading large-scale or cross-functional analytics projects in the Banking Industry supporting Call Center Operations
• Demonstrated leadership and stakeholder management experience, including translating complex data insights into business strategies and influencing decision-making across functions

Role Specific Work Experience

• 5+ Years Required; 7+ Years Preferred

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor