Sr IT Program & Portfolio Manager
XFORIA Inc
San Jose, United States of America
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
San Jose, United States of America
Tech stack
Instant Messaging Technology
Scrum
ServiceNow Customer Service Management
Requirements
- Bachelors or equivalent a must; MBA or equivalent preferred
- Certification a plus: PMP, PMI-ACP, PgMP, CSM
- 7-10+ years' experience as a program manager in software and/or related technology industry, preferably in a Customer Experience environment with web, voice, and messaging/chat platforms
- Experience managing multi-discipline teams consisting of business and technical resources
- Experience using various project delivery methodologies (Agile/Scrum, Waterfall and hybrid) and tailoring the approach for program success
- Self-motivation and a positive attitude that helps you to adapt to change
- Resourcefulness and a creative approach to problem-solving to succeed in a collaborative culture
- Solid ability to operate effectively and autonomously in time-sensitive situations and handle ambiguity
- Exceptional verbal and written communication skills to engage with technical and non-technical audiences
- Influencing and interpersonal skills to develop strong working relationships and build credibility/trust with team members and Senior Leadership