Tier 1 Help Desk Support Technician

Operations, Leadership ServiceNow Communication Microsoft 365 Problem Solving Customer Service Help Desk Support Business Valuation Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Tier 1 Technical Support Troubleshooting (Problem Solving), TEKsystems is looking for a motivated Tier 1 Help Desk Support Technician to join a dynamic IT team supporting end users in a fast-paced corporate environment. This is a great opportunity for someone early in their IT career who enjoys hands-on troubleshooting and delivering excellent customer service.

What You'll Do

• Provide Tier 1 technical support for end users across hardware, software, and connectivity issues
• Troubleshoot and resolve issues related to Windows 10/11, Office 365, and Microsoft Teams
• Assist with setup, maintenance, and support of user devices and equipment
• Support basic telephony systems (VoIP - Teams/Cisco is a plus)
• Document incidents and resolutions within ticketing systems (ServiceNow preferred)
• Collaborate with team members to ensure timely and effective problem resolution
• Deliver a strong customer experience through clear communication and professionalism, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Field Account Executive Aston Carter Anchorage, AKRemote Sales Finance Enthusiasm Accounting Salesforce Negotiation Procurement Supply Chain Communication Customer Service Economic Development Artificial Intelligence +0 Tier 1 Windows Technical Support Helpdesk / Desktop TEKsystems Anchorage, AKOn-Site Writing Operations Leadership ServiceNow Communication Microsoft 365 Problem Solving Customer Service Help Desk Support Business Valuation Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Tier 1 Technical Support Troubleshooting (Problem Solving) +0

• 1-2 years of experience in a Tier 1 or Help Desk support role
• Working knowledge of:

• Windows 10 & 11
• Microsoft Office 365
• Microsoft Teams

• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Customer-focused mindset with the ability to engage effectively with users

Nice to Have

• Experience with VoIP systems (Teams or Cisco)
• Exposure to ServiceNow or similar ticketing tools

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com., CBRE Anchorage, AK*On-Site Sales Teamwork Research Appraisals Real Estate Market Value Real Estate Appraisal +0