Information Technology Specialist

We are seeking an experienced IT Specialist/Engineer with strong utility industry expertise to support Southern California Edison's Outage Management System (OMS) environment. The ideal candidate will serve as a Subject Matter Expert (SME) for OpenGrid Network (formerly PragmaUP/PragmaLINE), providing technical and operational support for OMS-related initiatives, system enhancements, database/server upgrades, and outage management operations.

This role requires a combination of utility operations knowledge, application support experience, database skills, and infrastructure expertise to ensure the reliability and performance of critical outage management systems.

Key Responsibilities

• Serve as a Subject Matter Expert (SME) for the OMS platform, specifically OpenGrid Network (PragmaUP/PragmaLINE).
• Provide technical support for OMS-related projects, operational activities, and customer communication initiatives.
• Analyze and support OMS system logic, workflows, business processes, and data integrations.
• Assist with OMS configuration, customization, testing, troubleshooting, and deployment activities.
• Support database and Windows Server operating system upgrade projects, including planning, testing, validation, and implementation.
• Perform application maintenance, monitoring, and operational support for OMS environments.
• Develop and execute test plans, test cases, and validation procedures for system upgrades and enhancements.
• Investigate production issues, perform root cause analysis, and implement corrective actions.
• Collaborate with utility operations, engineering, infrastructure, and vendor teams to support business objectives.
• Create and maintain technical documentation, operational procedures, and support guides.
• Support data analysis, reporting, and troubleshooting activities using SQL and Python.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Electrical Engineering, or a related field., * 5+ years of experience supporting utility applications in an electric utility environment.
• Hands-on experience with OpenGrid Network (formerly PragmaUP/PragmaLINE) or similar Outage Management Systems.
• Experience supporting OMS application maintenance and back-office operations.
• Strong understanding of utility outage management processes and workflows.
• Experience with SQL databases, including querying, troubleshooting, and data validation.
• Experience with Windows Server administration, maintenance, and operational support.
• Experience supporting application upgrades, testing, and production deployments.
• Knowledge of system integrations, data flows, and operational support processes.

Technical Skills

• OpenGrid Network / PragmaUP / PragmaLINE
• Outage Management Systems (OMS)
• SQL Server and database support
• Python scripting and automation
• Windows Server administration
• Application configuration and testing
• Incident troubleshooting and root cause analysis
• System upgrade and deployment support, * Experience supporting utility operations, outage restoration, or grid operations.
• Knowledge of ADMS, GIS, SCADA, or related utility systems.
• Experience with database migrations and server operating system upgrades.
• Familiarity with Agile project methodologies.
• Strong analytical, communication, and stakeholder management skills.