Desktop Support Technician

Insight Global
Walnut Creek, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Walnut Creek, United States of America

Tech stack

Multitier Architecture
Microsoft Windows
Issue Tracking Systems
ServiceNow

Job description

We are seeking a Technology Support Specialist to support a large-scale Windows 11 deployment project within a hospital and clinic environment. This role serves as a key onsite IT resource, providing hands-on support across hardware, software, and applications while ensuring a seamless upgrade experience for end users.

Day to Day/Responsibilities:

  • Provide Tier I support to assist with Windows 11 deployment
  • Perform device imaging, installations, upgrade, and configuration
  • Support hardware replacements and refreshes
  • Provide Tier I and Tier II support for incidents and tickets

Requirements

  • 1-2 years of experience providing Tier I support in person in a healthcare environment
  • Experience with ServiceNow or other ticketing systems
  • Experience providing support for Window 11 deployment
  • Experience with PC refreshes, device imaging, installations, upgrades, and hardware refreshes

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