Temp Tech Support

This temporary Technical Support role provides front-line phone and on-site support for all computer users at the Dulles branch office. The position serves as the first point of contact for Help Desk requests, manages user accounts, maintains core systems and applications, and supports a wide range of Microsoft and other enterprise technologies. The role requires strong troubleshooting skills, clear communication, and thorough documentation to support IT compliance and ensure a reliable, user-friendly technology environment.

Responsibilities

• Provide phone and on-site technical support to all computer users at the Dulles branch office.
• Serve as the first line of technical support for all Help Desk calls, ensuring timely and professional resolution.
• Track and enter all Computer Service Requests and Computer User Change Requests in the custom tracking system.
• Update the status of all Computer Service Requests and Computer User Change Requests to maintain accurate and current records.
• Support the company intranet site, including basic maintenance and troubleshooting.
• Assist in overseeing custom database projects, providing technical support and coordination as needed.
• Order IT supplies and equipment as directed, ensuring timely procurement and inventory accuracy.
• Install or modify hardware and software equipment as directed to meet the evolving needs of the organization.
• Create and terminate user accounts in accordance with established procedures and security policies.
• Perform and/or oversee software and application installations and upgrades across user systems.
• Add or upgrade hardware components such as disk drives, printers, and related equipment as requested.
• Perform Active Directory maintenance, including user and group management and related administrative tasks.
• Troubleshoot and resolve issues across all information systems within the organization, escalating when appropriate.
• Maintain rigorous documentation for all tracking and reporting activities relevant to IT compliance requirements.
• Utilize Help Desk ticketing software to log, manage, and resolve incidents and service requests.
• Support and troubleshoot Microsoft 365 applications and services, including Teams, SharePoint, Intune, and Azure AD.
• Assist with the configuration and support of EDR solutions and other security tools as required.
• Collaborate with peers, management, contractors, and vendors to resolve issues and support ongoing IT initiatives.
• Contribute to end-user training and guidance to help develop a self-sufficient, technology-enabled culture.
• Manage high-priority projects from start to completion, documenting all steps and communicating progress clearly., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Shop Helper Aerotek Manassas, VAOn-Site Construction Data Centers Health Advocacy Inventory Management Valid Driver's License Artificial Intelligence Discounts And Allowances Critical Illness Insurance Verbal Communication Skills Employee Assistance Programs +0 Repository Technician Actalent Germantown, MDOn-Site Visionary Management Data Entry Innovation Cold Chain Communication Consolidation Social Skills Microsoft Word Report Writing Data Validation Customer Service Sample Collection Quality Assurance Customer Inquiries Process Improvement Inventory Management Database Application Shipping And Receiving Artificial Intelligence Hostile Work Environment Inventory Management System Standard Operating Procedure Good Manufacturing Practices +0

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• Demonstrated ability to communicate clearly and effectively with peers, management, members, contractors, and vendors with a positive attitude.
• Proficiency with Microsoft 365 applications and services, including Microsoft M365, Microsoft Teams, Microsoft SharePoint, Microsoft Intune, and Microsoft Azure AD.
• Strong working knowledge of Windows 11 operating systems.
• Experience with Active Directory administration and maintenance.
• Ability to diagnose and resolve basic technical issues across desktops, laptops, mobile devices, and networked systems.
• Understanding of basic networking concepts, including DNS, DHCP, email, HTTP, SSL, OSI model, and TCP/IP.
• Hands-on experience with Help Desk ticketing software such as Cherwell, Zendesk, or ServiceNow.
• Ability to explain complex IT concepts in simple, user-friendly terms.
• Strong documentation skills, especially for tracking, reporting, and IT compliance requirements.
• Ability to manage high-priority projects while documenting all steps from initiation through completion.
• Motivation and ability to take initiative with minimal follow-up and supervision.
• Working knowledge of mobile devices and management (Android and iOS) with enterprise MDM tools.
• Ability to troubleshoot and support network devices and related technologies.
• Help desk support experience, including handling DNS, DHCP, and HTTP-related issues., * Experience supporting Windows 11 environments in a corporate or branch office setting.
• Familiarity with Adobe Creative Cloud products.
• Experience with Bluebeam Revu eXtreme.
• Experience with EDR solutions such as Cortex XDR, Symantec, or Palo Alto tools.
• Familiarity with Trimble Accubid Estimating and Change Order software.
• Experience using Smartsheet for reporting and tracking.
• Exposure to Microsoft Intune for device and application management.
• Experience leveraging technology to support and train end-users, fostering a self-sufficient culture.
• Comfort working with custom tracking systems and database-related projects.
• Strong organizational skills and attention to detail when handling multiple requests and priorities.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.