Senior Quality Assurance Analyst (Automation) - Remote USA

ICF's Digital Modernization Division is seeking a Senior Quality Assurance (QA) Analyst with hands-on QA automation experience to support NIH projects. In this role, you will help ensure the quality, reliability, and usability of both Custom and ServiceNow-based solutions by partnering with developers, business analysts, product owners, and stakeholders across cross-functional teams.

The QA Analyst will support our NIH projects by collaborating and working with a cross-functional team to deliver quality, innovative, and highly scalable web-based applications to end clients, and will serve as a Quality Assurance Analyst, performing testing and verification/validation activities for team I.T. deliveries. The ideal candidate will have prior experience working with cross-disciplinary teams.

Job Location: Remote (USA). Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week.

Travel for a conference or to another ICF location for collaboration may be required once a year.

This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.

What You Will Do

In this role, you will support one or more project teams by:

• Support automated and manual testing of the software application, including writing test cases, authoring test code, running test frameworks and scripts, and creating test reports.
• Design, develop, document, and maintain automated functional test cases and other test artifacts, including test data and data verification.
• Build automation framework and re-usable automation tests/test scripts using Playwright/Selenium.
• Perform setup, configuration, and maintenance of automated testing environments with a focus on continuous testing and DevOps processes.
• Use Jira or similar tools to provide visibility to status, metrics, predictability, throughput, quality, impediments, and dependencies.
• Participate in requirements grooming for sprint preparation.
• Maintain regression testing suits by updating test cases to include newly added functionality.
• Take part in backlog grooming and sprint planning and work with the project team to identify risks/impacts to the system.
• Perform various types of testing including automated, functional, and regression testing on web applications.
• Work with developers to perform root-cause analysis, preliminary problem diagnosis, implement bug fixes and change requests.
• Execute test cases and identify and track defects with clear steps to reproduce.
• Work with the scrum team to analyze user stories and write test scripts using Gherkin syntax.
• Conduct demos or training necessary for the successful execution of the project.

• Bachelor's Degree
• 5+ or more years of solid, demonstrable experience in various types of testing including front-end, regression, and performance testing on web-based applications.
• 2+ years experience with Automated Testing tools (Selenium/Playwright)
• 2+ years experience with Java/TypeScript specifically for automated testing for Playwright
• 2+ years of demonstrated experience integrating automation tests into CI pipelines.
• 2+ years of demonstrated experience documenting and tracking defects and tests in JIRA and creating test plans for code promotion through tiered environments.
• Ability to obtain and maintain a Federal Public Trust clearance.
• Must reside in the United States, be authorized to work in the United States, and perform all work within the United States.

What we'd like you to have:

• Experience with AI Models from OpenAI/Anthropic

Professional Skills:

• Strong analytical, problem-solving, communication, and stakeholder collaboration skills in a structured QA environment.
• Excellent attention to detail
• Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy. We will consider for employment qualified applicants with arrest and conviction records., At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.