Senior UX Designer & Journey Management Specialist - Atlanta, GA 30339 (100% Onsite - 5 days/week)

We are seeking a Senior UX Designer with expertise in Journey Management, Service Design, and Change Management to drive the adoption of JourneyTrack and CX data-driven workflows. This role partners with business stakeholders, end users, and development teams to transform customer insights into intuitive digital experiences, scalable journey management practices, and AI-enabled workflow solutio

• ns Lead journey management workshops and facilitate cross-functional stakeholder sessi

• onsDevelop journey maps, templates, guides, and best practices to scale journey management initiati

• vesDrive JourneyTrack adoption, user enablement, and change management effo

• rtsConduct user research, interviews, surveys, usability testing, and data analy

• sisCreate wireframes, prototypes, and high-fidelity UI desi

• gnsCollaborate with CX, XM, and Data Product teams to integrate journey insights into operational workfl

• owsExplore AI-driven opportunities to enhance customer journey managem

• ent2-4+ years of experience in Service Design, Customer Journey Mapping, or Journey Management platfo
• rms6+ years facilitating workshops, design sprints, or stakeholder training sessi
• onsExperience leading organizational adoption of new tools, processes, or digital transformation initiati
• vesStrong UX skills across User Research, Information Architecture, Interaction Design, and Visual Des
• ignProficiency with UX/UI tools such as OmniGraffle, Balsamiq, UXPin, Visio, and Adobe Creative Su
• iteExcellent communication, documentation, stakeholder management, and presentation ski
• llsAbility to work effectively in large, cross-functional enterprise environme

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