IT Specialist - Customer Experience & Marketing

MissionCIT is looking for a motivated and technically versatile IT Specialist to join our Customer Experience Marketing Team. This is a cross-functional role that sits at the intersection of technology, student support, and digital marketing, making it a unique opportunity for someone who loves variety and wants to grow across multiple disciplines.

You will serve as the technical backbone of the CX team, managing our student-facing course pages, resolving student-reported issues, and contributing to the prototyping of new internal tools. Just as importantly, you will act as a collaborative IT resource across MissionCIT's many divisions, ensuring that technology works seamlessly for the entire organization.

Responsibilities

Student-Facing Web & Course Management

• Manage and maintain learning management system pages on the MissionCIT website, ensuring content is accurate, up-to-date, and provides an excellent student experience.
• Troubleshoot and resolve student-reported technical issues related to course access, page functionality, and portal navigation in a timely and professional manner.
• Monitor and improve the student-facing digital experience, identifying recurring pain points and recommending improvements.

Software Prototyping & Development Support

• Collaborate with the CX and product teams to prototype new software tools, internal applications, and workflow automation solutions.
• Contribute to the testing, documentation, and iterative refinement of new technical solutions.
• Research and recommend emerging tools and technologies that could benefit team operations or the student experience.

Cross-Divisional IT Support

• Serve as a shared IT resource across MissionCIT's divisions, providing hands-on technical support and troubleshooting as needed.
• Coordinate with division leads to understand their technology needs and help implement scalable solutions.
• Document common issues and resolutions to build an accessible internal knowledge base for the organization.
• Support HR in Microsoft365 account management.

Digital Marketing & CRM Operations

• Assist the marketing team with CRM administration, including contact management, workflow setup, list segmentation, and reporting.
• Support SEO/AEO efforts including on-page optimization, metadata management, keyword tracking, and performance reporting.
• Manage and maintain marketing tracking infrastructure including pixel integrations (Meta, Google, LinkedIn, etc.) and analytics connections.
• Assist with the setup and QA of campaign tracking, UTM parameters, and conversion events across digital channels.

• 1-3 years of experience in an IT support, web management, or digital operations role.
• Demonstrated experience managing web content through a CMS (WordPress, Webflow, or similar).
• Familiarity with HubSpot or a comparable CRM/marketing automation platform.
• Working knowledge of digital marketing fundamentals: SEO, paid media tracking, conversion pixels, and analytics.
• Strong troubleshooting skills and a methodical, patient approach to resolving technical issues.
• Ability to communicate technical concepts clearly to non-technical stakeholders.
• Highly organized, self-directed, and comfortable managing multiple priorities simultaneously. Ability to quickly learn processes.
• Knowledge & experience troubleshooting across multiple platforms (Windows, Mac, etc.)

Preferred

• Experience with tracking pixel setup and tag management (Google Tag Manager, Meta Pixel, LinkedIn Insight Tag).
• Exposure to software prototyping, low-code/no-code tools, or basic scripting (JavaScript, Python, etc.).
• Experience supporting users in an educational, EdTech, or multi-division organizational environment.
• Google Analytics 4 (GA4) certification or equivalent hands-on experience.
• Familiarity with SEO tools

Why MissionCIT? At MissionCIT, we believe technology should empower people, whether that's a student navigating a course for the first time or a colleague trying to get work done more efficiently. This role puts you at the center of that mission. * A collaborative, multi-disciplinary team environment where your contributions are visible and valued. * Exposure to a wide range of technical domains, from web ops and student support to marketing technology and software development. * Real opportunities to grow your skill set and take on increasing responsibility as the organization scales. * A mission-driven culture focused on delivering exceptional experiences for students and staff alike.