Backfill IT Support

Join our dynamic IT support team as a Backfill IT Support specialist, where your technical expertise and proactive problem-solving skills will keep our IT infrastructure running smoothly. This role is perfect for a motivated individual eager to provide exceptional desktop and network support, troubleshoot software and hardware issues, and ensure seamless operation across diverse operating systems and platforms. As a vital team member, you will help maintain our technology environment, assist end-users, and contribute to a collaborative, innovative workplace. This paid position offers an exciting opportunity to develop your skills while supporting a fast-paced organization committed to excellence., * Provide technical support to end-users across various departments, resolving issues related to hardware, software, operating systems (Windows, macOS, Linux), and network connectivity.

• Troubleshoot software problems including Microsoft Office applications, enterprise tools like ServiceNow, Jira, SCCM, and BMC Remedy.
• Manage computer hardware setups, upgrades, and maintenance for desktops, laptops, mobile devices, and peripherals.
• Assist with computer networking tasks such as configuring VPNs, firewalls, DNS settings, TCP/IP protocols, LAN/WAN troubleshooting, and network administration.
• Support Active Directory management including user account creation/deletion and Group Policy Object (GPO) configurations to enforce security policies.
• Monitor and maintain IT infrastructure components like Microsoft Windows Server environments and Meraki network devices.
• Utilize analysis skills to diagnose complex issues involving TCP connections, DNS resolution problems, or network outages; document solutions thoroughly.
• Collaborate with team members using tools like ServiceNow and Jira to track incidents, manage requests, and ensure timely resolution of support tickets.
• Assist in the deployment of updates via SCCM or other management tools while ensuring minimal disruption to users.
• Support the setup and maintenance of mobile devices and help optimize overall system performance for end-users.

Do you have experience in Windows?, * Proven experience providing technical support in a fast-paced environment with strong customer service skills.

• Knowledge of software troubleshooting across multiple operating systems including Windows (especially Windows Server), macOS, and Linux.
• Familiarity with computer hardware components and their maintenance or replacement procedures.
• Hands-on experience managing computer networks including VPNs, firewalls (e.g., Meraki), DNS configuration, TCP/IP protocols, LAN/WAN troubleshooting.
• Proficiency with Active Directory management and Group Policy Object (GPO) configuration.
• Experience supporting enterprise tools such as SCCM for software deployment and BMC Remedy or ServiceNow for incident management.
• Strong communication skills to clearly explain technical issues to non-technical users.
• Ability to analyze complex problems quickly using diagnostic tools and logical reasoning.
• Knowledge of IT infrastructure components including Microsoft Windows Server environments and network administration fundamentals.
• Familiarity with help desk ticketing systems like Jira or ServiceNow is preferred. This role is ideal for someone passionate about technology support who thrives in collaborative environments and is eager to grow their expertise in IT infrastructure management while delivering exceptional service to end-users.