On-Site Systems and Software Support Engineer

Provide on-site IT consultation and technical support for faculty, staff, students, and campus events. Install, configure, and troubleshoot computers, OSs, peripherals, network devices, telephones, and AV systems; support Windows, macOS, Linux, web conferencing, streaming, and event capture. Triage tickets, escalate complex issues, maintain documentation, mentor student staff, and collaborate with engineers and SMEs to implement long-term solutions. The summary above was generated by AI

Engineering a world of possibilities Mines is hiring our next On-Site Systems and Software Support Engineer! As an integral member of the Service Delivery team within Mines Information Technology (IT), the On-Site Systems and Software Support Engineer provides technical support and installation for all University technology such as applications, services, software, computers, telephones, classroom and meeting space audiovisual systems (A/V), and deployed network equipment such as wireless access points (WAPs). This position provides a broad range of professional IT consultation and support services directly to academic and research faculty, administrators, operational staff, and students. They employ specialized knowledge to assess and troubleshoot problems that clients experience with their computers, peripheral devices (such as instrumentation), network connections, operating systems, and software applications. They proactively research issues as necessary and devise and implement solutions. They educate customers about the rationale and operating requirements behind best practices, security practices, policies, and procedures. Staff members in these positions maintain the primary relationship between IT and customers as they are the first point of contact in many situations.

Primary Responsibilities

Support Service Functions

• Engage with customers to offer exemplary customer service, as defined by industry best practice and Mines leadership.
• Use theoretical and practical knowledge to provide high level computing and technology management, advising, design and support services to faculty, researchers, administrators, staff, students, visitors, and fellow IT professionals.
• Evaluate client requests, assess current infrastructure, and devise solutions and options to best meet client needs.
• Dialogue with clients, perform needs analyses as appropriate, diagnose symptoms, behaviors, and errors in complex networked computing environments, determine root causes, design and develop permanent solutions or temporary workarounds if necessary.
• Provide technical support (including installation and configuration) for classrooms, computer labs, conference rooms, and event spaces. This includes troubleshooting A/V equipment and the computers that integrate with the equipment. Identify and report room equipment improvements, replacement, and repairs that should be done.
• Provide live technology support (Audio-Visual, Computer, and System) for Campus Events as required during traditional business hours, off-hours and weekends.
• Install and support network devices such as wireless access points and telephones.
• Facilitate virtual meetings and collaborations by providing support with available hardware and software across campus.
• Provide support for live production, event capture, streaming, recording, presentations on campus, and occasionally during non-core business hours.
• Provide technical support in all computing environments used by higher education STEM institutions. This includes Windows, MacOS, and Linux operating systems and the integration of advanced scientific instrumentation (microscopes, spectrometers, seismometers, etc.) used to observe, collect, or analyze data.
• Set priorities based on assessment of client need, availability, and urgency along with impact to the business of the university and the resources required.
• Evaluate, prioritize, and resolve problems and requests, or escalate to appropriate support areas.
• Respond to assigned tickets and assist team members with their tickets.
• Acts as the front-facing support liaison for all desk-side-related support issues.
• Provide support documentation for the Service Desk and other IT teams.
• Collaborate with other subject matter experts (SMEs) for problem and issue resolution.
• Act as a liaison between customers and senior technical staff.
• Work with Engineering "creators" when equipment or software is not functioning correctly. Ensuring clear and concise language is used, so they can understand what the problem is.

Training and Team Support

• Assist with management, mentoring, and training of student employees.
• Provide supplemental Service Delivery team support such as answering incoming support requests (via telephone and chat) and walk-in support.
• Keep apprised of all IT projects and environmental changes that may affect customers.
• Maintain and update professional knowledge and skills relating to applicable technologies in a fast-changing environment.
• Proactively identify needs and embark on self-study, online training, research, or group-oriented endeavors and attend courses, training, webinars, seminars, and conferences as assigned or authorized.
• Curate knowledge with others through documentation, formal and informal presentations, and job sharing., It is the intent of Mines to comply with the applicable requirements of the Americans with Disabilities Act and the Americans with Disabilities Act Amendments Act of 2008, and their implementation rules and regulations, in support of equal opportunities for qualified applicants with disabilities. To meet this goal, Mines will make reasonable accommodations during the employment selection process and within our working environment.

• Bachelor's degree in information technology, engineering, computer science, business, or related discipline. Individuals without a related degree may be considered if they demonstrate possession of the same knowledge level found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction using a 1:1 substitution.
• 4+ years of experience in an IT service-related role which includes managing shifting priorities, demands, and timelines as well as executing tasks in a high-pressure environment.
• Excellent customer service skills.
• Advanced interpersonal, written, and oral communication skills including excellent reading comprehension, attention to detail, and awareness of tone and impact.
• Ability to perform analysis, design, and problem solving in a complex environment.
• High-level understanding of computer operating systems (current and historical), programming concepts, data structures, diagnostic techniques, software engineering, networking, and communication methods.
• Working knowledge of Google Apps, Microsoft Office 365, MS Teams, Zoom, and other standard applications.
• Demonstrate a desire to support a variety of users with technology.
• Familiarity with use and support of web conferencing platforms.
• Basic understanding of audiovisual technologies including video conferencing, live lecture capture, control systems with touch panel user interfaces, digital signage, security cameras, and networked A/V.
• Knowledge of procedures for installing, configuring, upgrading, troubleshooting, and repairing hardware and peripherals.
• Understanding complex networked environments (including the OSI model) utilizing centralized storage, physically distributed resources, authorization and authentication mechanisms, group policies, and advanced management.
• Demonstrate skill in instructing users on new or upgraded computer applications and hardware.
• Ability to manage shifting priorities, demands, and timelines as well as execute tasks in a high-pressure environment.

Preferred Qualifications

• Demonstrated experience providing one-on-one support in a teaching and learning environment.
• Proficiency in responding to and managing support requests within a dedicated institutional system.
• Technical competence in one or more programming languages for AMX, Crestron, and Extron. The Certified Technology Specialist (CTS) certificate is desirable. Knowledge of EventsAir is a plus.
• Basic Linux support.
• Basic Microsoft Intune support.
• Basic JAMF MDM support., Successful completion of a background investigation is required for this position., If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on our site as a result of your disability. You can request a reasonable accommodation by contacting our Human Resources team at [email protected] or 303.273.3250 for assistance.

Successful completion of a background investigation is required for this position. Equal Opportunity

$75,000 - $82,000 annual salary

Mines takes into consideration a combination of candidate's education, training and experience as well as the position's scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.

Colorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes:

• Flexible health and dental care options
• Generous sick/vacation time: 13 paid holidays per year - including a week-long winter break for entire campus.
• Fully vested retirement plan on first day of employment, with generous employer contribution
• Tuition benefits (6 credits per year for employees, 50 percent discount for dependents)
• Free RTD Ecopass

All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the state of the art Recreation Center (fitness classes and training, swimming pool and more) and equipment rentals through the Outdoor Rec Center. We are proud to have recently opened an on campus daycare center. For more details about benefits at Mines, visit mines.edu/human-resources/benefits., Remote or Hybrid United States 184K-230K Annually Senior level 184K-230K Annually Senior level Digital Media * Gaming * Information Technology * Software * Sports * Esports * Big Data Analytics Lead design and delivery of low-latency market-making and automated trading strategies. Translate quantitative research into production systems, build backtesting and real-time decision engines, ensure scalability and observability, manage risk-aware optimization, and influence cross-functional teams on strategy and technical direction. Top Skills: C#C++JavaNumpyPandasPythonPyTorchRust CrowdStrike, 100K-155K Annually Senior level 100K-155K Annually Senior level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity The role involves analyzing DPRK cyber operations, producing intelligence reports, engaging in team discussions, and monitoring adversary financial activities. Responsibilities include independent research, technical analysis, and collaboration to fill intelligence gaps. Top Skills: CensysChainalysisDomaintoolsNetflowTrm LabsVirustotal, Wipfli, Remote or Hybrid Denver, CO, USA 89K-105K Annually Senior level 89K-105K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Prepare individual, business, and fiduciary tax returns; research tax issues; respond to client and associate requests; communicate open items to engagement leaders; adhere to budgets and deadlines; provide technical assistance, perform limited tax interviews, participate in CPE and community/firm events. Top Skills: AdobeAxcessCasewareDepreciation Processing SoftwareExcelGo File RoomPowerPointRiaWord

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

About Mines & Golden, CO When the world looks for answers, the world looks to Mines. Colorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines' scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 36 public university in the nation, recognized for our innovation and undergraduate teaching in science, technology engineering and math (U.S. News and World Report, 2025). Mines graduates are change makers, boundary breakers and problem solvers. Since our earliest days, a Mines education has been and continues to be a transformational opportunity, with one of the strongest returns on investment out there for talented STEM students of all backgrounds. At the same time, Mines faculty members are pushing their fields in new directions, whether that's manufacturing, space resources, quantum engineering, carbon capture or more. Mines was recently classified as a R1 "Very High Activity" research institution by Carnegie, a notable feat for any university but particularly one of our size. That size - roughly 8,200 undergraduate and graduate students - also translates to a close-knit campus community, where employees have opportunities to get involved in multiple ways, continued professional learning is valued and everyone can make an impact. Community Alliance groups bring together employees for professional development, networking, and community involvement, and all Mines employees also have access to the wealth of activities happening every day on campus - nationally-renowned speakers, special events and Mines traditions like Engineering Days, just to name a few. And don't get us started on our hometown. We are located in the heart of Golden, Colorado --with its charming historic downtown and nearby hiking trails - and in close proximity to all that Denver and the Rocky Mountains have to offer. That includes the sunny, high-altitude climate and outstanding outdoor recreation opportunities that make the Denver area an ideal place to live, work and play. Are you looking for an inspiring, mission-driven workplace where you can contribute to solving the world's problems and educating the next generation of change makers? Are you an individual who values a community where our individual perspectives and experiences enrich the educational and work experience?, Mines' commitment to nondiscrimination, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a talented student body and workforce. Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequality or concerns for safety. Colorado's premier engineering and applied science university for 150 years and counting