Help Desk Engineer

Our Client, a Managed Service Provider, is seeking a highly skilled Help Desk Engineer to join their fast?paced technical team. This role is ideal for a seasoned professional who thrives in dynamic environments, enjoys solving complex problems, and excels at delivering exceptional customer service. You'll support diverse clients, manage sophisticated infrastructures, and play a key role in both project execution and technical operations.

What You'll Do

Core Responsibilities

• Lead and execute technical projects and client onboarding.
• Manage cloud?based offerings and RMM systems.
• Support VMware infrastructures and virtual server environments (VMware, Hyper?V).
• Provide advanced troubleshooting for escalated Help Desk issues.
• Implement systems and solutions on client premises.
• Document changes, configurations, and troubleshooting procedures.
• Perform network and system monitoring, backup administration, and issue resolution.
• Conduct trending analysis for chronic issues and propose remediation.

Daily Technical Tasks

• Troubleshoot and support Windows and macOS environments.
• Manage Active Directory, File/DNS/Printer servers, RDS, and SQL.
• Administer on?prem and cloud email systems (Exchange, Office 365).
• Perform DNS, website, and spam filter administration.
• Work with TCP/IP, DNS, DHCP, FTP, SMTP, SNMP, SSL, and related protocols.

• Excellent communication and interpersonal skills.
• Strong ability to extract technical details from end users and assess issues accurately.
• Deep expertise in VMware, SAN storage, and virtual infrastructures.
• Strong networking foundation and troubleshooting capabilities.
• Meticulous documentation habits and a strong customer?service mindset.
• Collaborative approach and ability to work within a technical team.
• Valid driver's license and transportation.

Technical Requirements

• Recent MSP experience.
• Cisco CCNP certification preferred.
• Experience with Cisco Nexus/NX?OS switches, IOS routers, and ASA firewalls.
• Knowledge of BGP, VRF, VLANs, and multi?site network redundancy.
• Storage experience: SAN, iSCSI, NFS, NetApp FAS.
• VMware certifications (VCP or VCAP preferred) and VMware vSphere 5 expertise.
• Strong experience with Windows Server 2008/2012 and Microsoft Exchange (2007-2013).
• Microsoft certifications (MCSE/MCITP preferred).
• macOS technical experience.

Preferred Skills

• Virtual desktop technologies (VMware, Citrix).
• Firewall and switch administration.
• Basic programming knowledge.
• VOIP/telephony systems.
• Experience with Atera or Datto Siris/NAS.

Education

• Bachelor's degree in a technical field or equivalent experience.
• Microsoft, Apple, VMware, Cisco, or related technical certifications are a plus.

• Certification training and professional development opportunities.
• Medical benefits.
• Paid vacation.
• 401(k).