Supervising Program Technician III

Under the general supervision of the Supervisor (SUP) I, the SPT III plans, organizes, directs and evaluates the work of Program Technician (PT) staff who perform complex work in the Federal Bureau of Investigation (FBI) Response Unit of the Applicant Services Program. The SPT III trains new personnel, prepares monthly utilization reports, monitors attendance, prepares probation and performance reports, and compiles monthly statistics. The SPT III must have extensive knowledge of applicant reporting criteria, the criminal justice process, legal and procedural restrictions on criminal history dissemination, and internal procedures for processing applicant fingerprint submissions. The incumbent must be knowledgeable in all personnel practices and maintain a work environment which is free of discrimination and harassment., This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Remote and hybrid schedules are subject to management approval. In addition, approved remote and hybrid schedules may be delayed for training purposes., 2. Describe a specific time when you identified a challenge at work (e.g., a workflow deficiency, a project issue, etc.) and recommended a solution to address it. What recommendation(s) did you make? How did your involvement impact the overall outcome of the situation?

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to manage sensitive and confidential information with discretion, integrity, and sound judgment.
• Working knowledge of the principles of supervision and possess the skills to apply these principles on the job.
• Dependability, flexibility, and excellent attendance.
• Proficient knowledge and use of Microsoft Office products (Outlook, Word, Excel).
• Ability to plan, organize, and adapt to changing assignments and priorities, and to work effectively under pressure to meet deadlines and performance expectations.
• Consistent attention to detail to ensure accurate data review and reporting.
• Ability to review and process data, interpret findings, and provide recommendations.
• Excellent professional verbal and written communication skills.
• Ability to maintain cohesive relationships with internal and external customers.
• Ability to sit at the workstation for extended periods of time.
• Familiarity with relevant regulations, codes, and standards related to criminal history.
• Knowledge of the criminal justice system.

Please note that all new to state employees will be given the minimum salary of the classification. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with the applicable laws, rules, and regulations., Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx.