Backfill IT Support

• Provide comprehensive technical support to end-users for hardware, software, and network issues across multiple operating systems including Windows, macOS, and Linux.
• Troubleshoot and resolve software problems related to applications such as Microsoft Office, ServiceNow, Jira, and other enterprise tools.
• Manage computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance.
• Support computer networking tasks such as configuring TCP/IP settings, DNS management, LAN/WAN troubleshooting, VPN connectivity, firewall configuration, and network security protocols like Meraki.
• Assist with IT infrastructure maintenance involving Active Directory management, Group Policy Objects (GPO), Windows Server environments, SCCM deployment, BMC Remedy ticketing system, and network administration.
• Conduct analysis of system logs and network traffic to identify issues using tools like Analysis Skills and help implement effective solutions.
• Collaborate with team members using platforms like ServiceNow and Jira to track incidents and ensure timely resolution of support requests.
• Support the deployment and configuration of security measures including firewall rules, VPN access controls, and network security policies to safeguard organizational data.

Do you have experience in Ticketing system technical support?, We are seeking a proactive and energetic Backfill IT Support specialist to join our dynamic team. In this vital role, you will provide essential technical support across various IT infrastructure components, ensuring seamless operations and excellent service delivery. Your expertise will help troubleshoot software issues, manage computer hardware, and support network systems, all while delivering outstanding customer service. This position offers an exciting opportunity to step into a fast-paced environment where your problem-solving skills and technical knowledge will make a real impact., * Proven experience in providing IT support with a focus on desktop support and help desk functions.

• Strong knowledge of operating systems including Windows (Windows Server), macOS, and Linux.
• Familiarity with computer networking concepts such as TCP/IP protocols, DNS management, LAN/WAN setup, VPNs, firewalls (e.g., Meraki), and network administration practices.
• Experience with IT management tools like SCCM for software deployment and patch management; BMC Remedy for ticketing; Active Directory for user account management; GPO for policy enforcement.
• Ability to troubleshoot hardware issues related to computers and mobile devices effectively.
• Excellent communication skills with a customer service-oriented mindset to assist users at all levels of technical proficiency.
• Analysis skills to interpret system logs and diagnose complex technical problems quickly.
• Knowledge of ServiceNow or Jira for incident tracking is preferred but not mandatory.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are advantageous but not required. Join us in delivering exceptional IT support that keeps our organization running smoothly! This paid position is perfect for motivated individuals eager to develop their skills in a collaborative environment while making a tangible difference in daily operations.