JISR Services Support Centre (JSSC) Technician for NATO with security clearance

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As a JISR Services Support Centre (JSSC) Technician, you will join an integrated NATO-Industry Consortium (NIC) team, serving in a G12-equivalent technical role responsible for Level 2 and Service Management support across a portfolio of critical Intelligence, Surveillance, and Reconnaissance (ISR) services. Your work will directly enable NATO operations, missions, and exercises by ensuring the availability, reliability, and performance of key applications such as NAMIS, CoreGIS, REACT, Intel-FS, and others. Responsibilities: The scope of the assignment will be limited to providing Level2 and Service Management Support according to the submitted Incidents, Service Requests, Change Requests, Task, Requests for Information or Internal activities, traceable through the NCIA ITSM and/or Azure DevOPS NATO Software Factory ticketing system. Respond, document, categorize and solve all the assigned tickets according to the internal processes and procedures. Participate in the daily reporting and planning activities (daily meetings) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the Service Delivery Manager(s). Resolve tickets covering a wide range of Level2 activities, for example: Install, maintain, monitor and support the JSSC services (NAMIS, CoreGIS, REACT, Intel-FS, ANB, Release Server, HMART, NABIS, CSD IPL/IWS, ICMT, AOSS) mainly in support of Operations, Missions and NATO exercises. Provide timely response and resolution to all support tickets (incidents, service requests, changes, internal activities) following the internal processes Escalate issues to Level3 support team as appropriate, support in the troubleshooting and debugging of found issues (document and escalate trouble tickets from ITSM into Azure DevOps work items, as well as support in their resolution and testing) Offer Subject Matter Expertise for the JSSC applications to the user community and to COIs (supporting the Requests For Information) Get involved in User Acceptance Testing for new software releases in both organizing and test execution (supporting the Change Requests) Apply patches and install ISR software updates, coordinate outages (according to agreed Approved Service Interruptions, Security Audit Findings, regular software updates) Participate in NRF/ARF/Enterprise CABs as needed to support new software releases in the validation and verification process (support to Change Requests) Provide support in maintaining the NATO Software Factory infrastructure, user and rights management, software updates and internal activities Interface between JSSC applications and inter-operable FASes from other Business Areas Participate in on-call support. Adheres to flexible 8 hrs/5 days a week shifts, which may be scheduled on-demand based on operational needs. This scheduling flexibility ensures that the duty activities can start earlier or later in a day, providing consistent and adaptable support in alignment with the organization's requirements.

Experienced system engineering knowledge with proven Level2 support experience in multinational and/or military organisations, with at least 5 years of experience in Windows Server and Client Administration, Active Directory Administration, IIS web hosting, Linux administration, virtualization, and containerization technologies. Experience with automation and modern platform technologies, including Ansible, REST APIs/JSON, PostgreSQL/SQL, microservices architectures, Podman/Docker, Apache Kafka (or similar messaging platforms), and monitoring/logging solutions such as Prometheus, Grafana, Logstash, and Elastic Search. Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies). SQL scripting knowledge, data consistency and data clean-up based on consultation with the user community and development team. Knowledge of networking, infrastructure, and security services, including DNS, DHCP, WSUS, GPOs, networking fundamentals, load balancing, PKI/certificates, and authentication concepts such as ADFS. Azure Devops and/or AWS experience. Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions. Very good virtualization skills, preferably on VMware with System Centre integration. Good knowledge of automation and scripting technologies, including PowerShell, Bash, and/or Python scripting. Experience with XML file manipulation, XSD validation and maintenance, and automation through PowerShell and scripting technologies. Extensive remote server administration experience. Excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years). Proficiency in the office Suite, Reporting tools. Excellent understanding and experience of network communication protocols TCP/IP, OSI layers, Firewalls and Security principles. Ability and self-motivation to work on his/her own but must also work well within groups as part of a team. Ability and keen sense for problem-solving. Motivated, good communication skills, team player. Ability to work independently with minimal supervision. Knowledge of NATO responsibilities and organization.