AI & Data Specialist (Microsoft 365)

We are a growing, Microsoft-centric Managed Service Provider (MSP) based in the South West, delivering high-quality Managed IT services, cloud solutions, and strategic guidance to our customers.

We're looking for an AI & Data Specialist to sit at the intersection of technology and the business. You'll work directly with teams across our customers to understand how they work, identify where AI and automation can remove friction or add value, and then build the solutions - from Microsoft 365 Copilot rollouts and Power Platform automations through to purpose-built AI agents.

This is a hands-on technical role with a strong business-facing element. We're open to candidates at different stages of their career in this space. Whether you're developing your skills across these Microsoft AI technologies, or already operating confidently at a specialist level, we'd like to hear from you.

This is a hybrid role with onsite requirement at our Taunton or Barnstaple offices (in addition to working from home), and client sites.

What You'll Do

• Support or drive adoption and of Microsoft 365 Copilot across our customers.
• Identify, scope and automate business processes using Microsoft AI and the Power Platform.
• Partner with teams to map business processes and surface opportunities to AI-enable them.
• Design and build AI agents to perform defined business functions.
• Work with Microsoft Purview to ensure AI and data initiatives are governed, compliant and secure.
• Communicate outcomes clearly to both technical and non-technical stakeholders., * Microsoft 365 Copilot - you've used it in a business context and understand how to get value from it, even if you haven't led a full deployment.
• Business process automation using Microsoft tools (Power Automate, Power Platform, or similar) - you've built or contributed to automation workflows.
• Working with business stakeholders to understand processes and identify where AI or automation could help.
• AI agents - you've built or worked with agents to perform business functions (e.g. Copilot Studio), or have a clear working understanding of how they're constructed.
• Microsoft Purview - you have awareness of what it does and have worked in environments where it's in use.

Do you have experience in Software deployment?, We recognise that this is a fast-moving field and that the right candidate may have built their skills across a range of settings - a previous role, a personal project, internal tooling, or a Microsoft partner environment. We're more interested in genuine curiosity, passion, sound technical instincts, and the ability to work with the business than in ticking every box., Microsoft 365 Copilot - Using confidently; some deployment experience

Process automation - Has built flows with guidance or independently in a defined scope

Stakeholder engagement - Comfortable gathering requirements; some business-facing experience

AI agents - Has built agents in a supervised or project setting

Microsoft Purview - Awareness and working exposure, The following are beneficial but not required at either level - if you don't have them, we'd still encourage you to apply.

• Experience configuring Microsoft Purview - data governance, DLP, information protection.
• Experience with Microsoft Azure AI solutions, including Azure AI Foundry.
• Experience with Microsoft data solutions such as Microsoft Fabric., * Microsoft Copilot: 1 year (required)

Pulled from the full job description

• Sick pay
• Free parking
• Company pension
• Private medical insurance
• Casual dress
• On-site parking, Key Package Elements

· Opt-Out Pension Scheme

· 30 days holiday entitlement including bank holidays rising to 35 after 12 months

· Your Birthday Off (or the nearest working day)

· Flexible working with a focus on using spare time for learning and paid Microsoft exams

· Generous Healthcare Benefits

· Remote and onsite working from our office locations or customer locations

Pay: £38,000.00-£55,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Sick pay