3rd Line IT Support Engineer

Are you a senior IT professional who enjoys solving complex technical challenges, working directly with customers, and being involved in projects that make a real difference? We are working with a growing technology solutions provider that supports a wide range of small and medium sized businesses. Due to continued growth, they are looking for a talented 3rd Line IT Support Engineer / Infrastructure Engineer to join their team and provide expert technical support across their client base. This is a fantastic opportunity for an experienced engineer who wants more than just closing tickets. You will become a key technical resource within the business, acting as an escalation point, delivering infrastructure projects, improving client environments, and helping shape better technical solutions. The Role As a 3rd Line IT Support Engineer, you will be responsible for resolving complex technical issues, supporting clients, delivering projects, and providing technical guidance to the wider team. You will work across a varied technology environment including Microsoft 365, Azure, networking, servers, security and automation. Your responsibilities will include: Acting as the escalation point for complex 3rd line technical issues Designing, deploying and supporting Microsoft 365 environments including Exchange Online, SharePoint, Teams, Intune, Entra ID and Microsoft Defender Creating PowerShell scripts to automate processes and improve efficiency Building Power Automate workflows to enhance client and internal processes Managing Windows Server environments including Active Directory, Group Policy, DNS, DHCP and file services Supporting network infrastructure including switches, firewalls, VLANs, VPNs and wireless solutions Managing Azure environments including virtual machines, storage, networking and identity services Delivering infrastructure projects from initial design through to implementation and documentation Proactively monitoring and maintaining customer systems using RMM tools Supporting and mentoring junior engineers within the team Maintaining accurate documentation and customer records, This is an opportunity to join a growing technology business where your experience will genuinely make an impact. You will be joining a supportive team where no two days are the same, with the opportunity to work on interesting client projects, develop your skills and take ownership of your technical expertise.

4+ years experience within a technical support, infrastructure or managed service environment Strong experience working at 3rd line level Excellent Microsoft 365 administration experience Advanced PowerShell scripting skills Experience building Power Automate workflows Strong knowledge of Windows Server, Active Directory and Group Policy Good networking knowledge including TCP/IP, VLANs, routing, firewalls and switches Hands on Azure experience Experience with RMM and MDM tools such as N central and Intune Strong customer facing communication skills and the ability to explain technical solutions clearly Experience working within Cyber Essentials, ITIL or ISO aligned environments would be advantageous. Relevant certifications such as Microsoft certifications, AZ 104, MS 102, CCNA or ITIL would be beneficial but are not essential.

45,000 to 50,000 salary depending on experience Hybrid working Private healthcare Company pension On site parking Monday to Friday working hours Based in Reading with excellent access to transport links and close to the M4, this role offers the perfect blend of office based teamwork, remote working and client interaction. If you are an experienced 3rd line engineer looking for a role where you can make a real difference, we would love to hear from you. INDAV