Senior Software Engineer - Contact Centre Platform (CCaaS)

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences., * Lead multiple initiatives end-to-end - from early refinement through to production deployment - owning reliability, performance, and long-term maintainability

• Contribute to architectural decisions that shape the future of the platform, representing the team in cross-team design discussions and architecture forums
• Drive technical excellence: set the standard for code quality, test coverage, and engineering best practices across the team

Business Leadership:

• Actively care about the product and its users - contributing to improvement beyond code implementation
• Collaborate cross-functionally with Product, UX, and other engineering teams, representing the team's technical perspective and influencing delivery outcomes
• Be a key player in the team's strategy, with significant influence on project outcomes and the team's ability to move fast and deliver value

People Leadership:

• Mentor and coach less experienced engineers through pairing, code reviews, and knowledge-sharing sessions
• Contribute to the team's engineering culture - participating in working groups, hackathons, and community initiatives across the wider VCC engineering organization

Do you have experience in UI?, * 5+ years of relevant software development experience, with a track record of leading projects and delivering complex solutions independently

• Strong proficiency in TypeScript/JavaScript and modern front-end frameworks
• Solid experience with C# and back-end service development on .NET Core
• Familiarity with cloud technologies (AWS) and distributed systems, including messaging mechanisms (Kafka / SNS / SQS)
• Understanding of data management and caching layers (Redis, Aurora / MySQL, Parameter Store)
• Excellent communication skills - written, verbal, and listening - to collaborate effectively with both technical and non-technical stakeholders
• A degree in Computer Science, Electrical Engineering, or a related field - or equivalent practical experience

Experience we consider a plus:

• Hands-on experience with end-to-end and UI test automation frameworks (e.g. Playwright)
• Experience with CI/CD pipelines and infrastructure-as-code tools (e.g. Terraform, GitHub Actions)
• Ability to responsibly utilize AI tools to enhance development productivity and quality

Pulled from the full job description

• Employee assistance programme
• Private dental insurance
• Company pension
• Paid volunteer time
• Private medical insurance, * Life Assurance
• Income Protection
• Private Medical & Dental Insurance
• Eligible for Free Eye Tests
• Shopping Discounts
• Optum Employee Assistance Programme
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.