IT Service Manager

Are you a visionary tech leader who loves building resilient infrastructure just as much as empowering a team?

We are looking for an ambitious, hands-on IT services Manager to take absolute ownership of our technology ecosystem.

This isn't a role where you just keep the lights on. You will step into a pivotal leadership position where you will bridge the gap between technical execution and high-level strategy. From spearheading cloud migrations and executing a 3-5 year strategic roadmap to hardening our clients cyber security posture, you will have the autonomy to shape how our entire organisation works, connects, and grows.

If you are a modern IT professional who thrives on variety, project delivery, and commercial impact, we want to hear from you.

Your Mission:

Strategic Leadership & Project Delivery

• Partner with the Finance & Operations Manager and the Senior Management Team (SMT) to design and execute a visionary 3-5 year ICT roadmap that fuels organisational growth.
• Act as the ultimate internal consultant, providing expert technical advice to executive leadership and steering future tech investments.
• Mastermind new IT initiatives from inception, planning, and execution through to completion and review.
• Accelerate the adoption of bleeding-edge, cloud-based tools to elevate daily workflow, collaboration, and operational efficiency across the business.

Team Mentorship & People Operations

• Lead, mentor, and manage a dedicated ICT team, fostering a culture of high performance and continuous professional development.
• Establish a collaborative, solution-led environment where the team can thrive, grow, and confidently tackle day-to-day challenges.

Infrastructure, Cyber Security & Resilience

• Manage, maintain, and scale our network and server infrastructure to ensure exceptional performance, high availability, and rapid disaster recovery.
• Take the lead on our cyber security posture-proactively identifying risks, maintaining robust anti-virus/anti-malware systems, and implementing best-in-class security controls.
• Design and maintain flawless backup systems and disaster recovery plans, ensuring business continuity in any scenario.
• Administer and optimise our Microsoft 365 tenant, including identity management, licencing, policy configuration, and tenant compliance.
• Keep our integrated facilities tech running smoothly, including CCTV, VoIP telephony, secure printing, access control, and biometric systems.

Commercial & Vendor Management:

• Own the day-to-day ICT budget alongside the Finance & Operations Manager, tracking expenditure and optimizing spend.
• Direct the procurement of hardware, software, and services, writing precise specifications and negotiating fiercely to guarantee maximum value for money.
• Act as our primary liaison and technical point of contact with external vendors, suppliers, ISPs, and managed service providers.

Do you have experience in VoIP?, * A track record of successfully managing, inspiring, and scaling IT/ICT teams.

• Deep, hands-on knowledge of network architecture, server infrastructure, and complex Microsoft 365 enterprise deployments.
• Strong foundational knowledge of modern cyber security protocols, threat mitigation, and disaster recovery strategy.
• Experience delivering multi-layered IT projects on time, on scope, and on budget.
• Comfortable handling budgets, managing software licencing audits, and negotiating service-level agreements (SLAs).
• The rare ability to translate complex jargon into clear, actionable insights for board members, Trustees, and non-technical staff.

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we'll be happy to accommodate your needs. THOMAS Professional is acting as an agency on behalf of the client for this position. THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.