IT Field Support Technician

Please address your cover letter to Mr. Scotty Smalls. Include in the cover letter, your written response to a client who demands you fix their internet, but their power is out.

Applications without the appropriate cover letter will be disregarded.

About Velocity IT Solutions

Velocity IT Solutions provides IT support and services to organizations in the Central Ohio area. We are a "people-company first that happens to do IT". Our employees provide excellent customer service with a high sense of professionalism all while helping clients with their technology needs.

About the Position

This role balances field work and help desk support, offering a mix of hands-on physical troubleshooting and remote problem-solving. This hybrid position breaks up the monotony of sitting at a desk and typically involves splitting your time between our main office and traveling to local client sites. Our company is more than just IT, so being able to provide excellent customer service is a must.

The standard workweek is 40 hours, but the nature of this role requires the flexibility to work evenings, weekends, or extended hours as business needs and project deadlines dictate.

Duties

• Provide hands-on technical support to end-users across multiple locations, troubleshooting hardware, software, and network issues efficiently.
• Install, configure, and maintain computer hardware, peripherals, operating systems (Windows, macOS, Linux), and mobile devices to ensure optimal performance.
• Manage computer management tools such as SCCM (System Center Configuration Manager), GPO (Group Policy Objects), and Active Directory to deploy updates, enforce security policies, and streamline user management.
• Support network administration tasks including LAN/WAN setup, DNS configuration, TCP/IP troubleshooting, VPN access management, firewall configuration (e.g., UniFi), and troubleshooting TCP connections.
• Assist with the setup and maintenance of IT infrastructure components like switches, routers, firewalls, and servers (Windows Server environments).
• Utilize help desk tools such as Halo to document incidents, track resolutions, and escalate issues when necessary.
• Conduct analysis of technical problems to identify root causes and implement lasting solutions while maintaining excellent customer service standards.
• Support remote users by providing desktop support via remote access tools and help facilitate secure connections through VPNs.
• Collaborate with network administrators to monitor network health and optimize performance across all connected systems.

• Proven experience in technical support roles with strong troubleshooting skills for hardware and software issues.
• Deep understanding of computer networking concepts including LAN/WAN, DNS, TCP/IP protocols, and VPN configurations.
• Proficiency in managing operating systems such as Windows (including Windows Server), macOS, and Linux environments.
• Skilled in using management tools like SCCM for software deployment and GPO for policy enforcement.
• Knowledge of computer hardware components and their maintenance or replacement procedures.
• Familiarity with security devices such as firewalls (e.g., Meraki) and concepts like network security protocols.
• Experience supporting mobile devices along with desktop support for various operating systems.
• Strong communication skills to effectively interact with users at all levels while providing clear instructions and updates.
• Ability to analyze complex technical issues quickly and develop effective solutions under pressure. Join us as an IT Field Support Technician to be at the forefront of technological excellence! Your expertise will ensure our systems run smoothly while you grow your career in a vibrant environment dedicated to innovation and support excellence., * Must have at least 3 years of professional IT experience, field experience preferred.
• Reliable transportation.
• Willingness to complete a background check.
• Two professional references available upon request., * Please explain your experience with Microsoft 365 infrastructure., * Technical support: 3 years (Required)
• Field service: 3 years (Preferred)

Language:

• english (Required)

Mileage reimbursement, 401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance, Health savings account Permanent, Full-time Extended hours, Weekends as needed, Evenings as needed, Monday to Friday Hybrid work in Westerville, OH 43082, * Monday-Friday, 7:30 a.m.-4:30 p.m.

• Occasional evening and weekend work is required.
• Long-distance travel may be required for up to 3-4 weeks per year., * Generous paid time off.
• Comprehensive medical, dental, vision, and life insurance benefits.
• 401(k) match.
• Mileage reimbursement., * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

* Our company is located in Westerville OH. We provide onsite services to clients mostly located in the Greater Central Ohio area. This role requires being onsite by 8:00 AM. Does your current location allow you to manage that commute reliably? * Other than IT, what topic or subject might you know a lot about? Please explain. * Time for a fun question, if you could exist in any TV series or movie, what would that show be and why did you select it? * Have you read the HOW TO APPLY section of this job posting? * When you are not at the main office, please confirm your ability to travel to client sites, branch offices, or customer homes to install, troubleshoot, and repair technology.