Salesforce Product Owner / CRM Director

Sivan Windows & Doors is a rapidly growing home improvement company specializing in windows, doors, manufacturing, installation, and customer service. We are building a highly customized Salesforce ecosystem that supports every department in the company, including Sales, Marketing, Call Center, Measurements, Ordering, Warehouse, Installation, Service, and Accounting.

We are looking for a highly organized and technically capable Salesforce Product Owner / CRM Director to lead the strategy, development, prioritization, and execution of our Salesforce platform and connected business systems.

This role is not just for a Salesforce developer. We need someone who can own the platform, manage priorities, coordinate internal teams and external vendors, and drive projects from concept through deployment., * Own and manage the company's Salesforce ecosystem.

• Develop and maintain the CRM roadmap.
• Prioritize projects, enhancements, and system improvements.
• Manage the Salesforce backlog and release schedule.
• Ensure projects are delivered on time and aligned with business goals.

Business Process Management

Work directly with leadership and department managers to improve workflows across:

• Sales
• Marketing
• Call Center
• Measurements
• Ordering
• Warehouse
• Installation
• Service
• Accounting

Vendor & Development Management

• Manage internal Salesforce resources and external development partners.
• Review technical proposals and recommend solutions.
• Coordinate development efforts and monitor project progress.
• Conduct quality assurance and acceptance reviews.
• Ensure development follows best practices and company standards.

Salesforce Strategy & Architecture

• Design scalable business processes and automation.
• Evaluate Build vs. Buy decisions.
• Improve operational efficiency through technology.
• Identify opportunities to leverage AI and automation.

Reporting & Analytics

• Build KPI dashboards and executive reporting.
• Track adoption, performance, and operational metrics.
• Ensure data quality and system integrity.

Do you have experience in Vendor relationship management?, * Must be legally authorized to work in the United States., * 7+ years of Salesforce experience.

• Experience managing Salesforce projects and business stakeholders.
• Strong understanding of Sales Cloud and Service Cloud.
• Experience gathering business requirements and translating them into technical solutions.
• Experience managing developers, consultants, or third-party vendors.
• Strong project management and organizational skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Excellent communication and leadership skills.

Preferred Qualifications

Experience with:

• Salesforce Agentforce
• Data Cloud
• Experience Cloud
• Salesforce CPQ
• Marketing Cloud
• QuickBooks integrations
• Accounting system integrations
• WhatsApp Business integrations
• Telephony and Call Center integrations
• Field Service implementations
• AI and automation platforms

• Must currently reside within commuting distance of Encino, CA.
• Must be available to work on-site full-time.
• Remote candidates will not be considered.
• Candidates requiring current or future visa sponsorship will not be considered.
• No relocation assistance available.