Desktop Support Engineer (Full-Time)
Role details
Job location
Tech stack
Job description
We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery., We are seeking a motivated IT Desktop Support Engineer (Level 1) to provide first-line technical support for end users in a fast-paced enterprise environment. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, ensuring smooth day-to-day IT operations. This is a full-time 1099 independent contractor role and does not include company-sponsored benefits.
Key Responsibilities
Provide L1 technical support for desktops, laptops, printers, mobile devices, and peripherals
Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN, and standard business application.
Perform user account support including password resets, access provisioning, and basic Active Directory tasks
Install, configure, and upgrade software and hardware as needed
Log, track, and document incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, or similar)
Provide remote and onsite support to end users
Escalate complex technical issues to L2/L3 support teams when necessary
Ensure compliance with IT policies, procedures, and security standards
Maintain inventory of IT assets and support equipment lifecycle management
Requirements
Do you have experience in VPN?, 1-3 years of experience in IT Desktop Support or Helpdesk (L1)
Strong knowledge of Windows operating systems (Windows 10/11)
Basic understanding of Active Directory, networking fundamentals (DNS, DHCP, VPN)
Experience with troubleshooting hardware and software issues
Familiarity with ticketing systems and ITSM processes
Strong communication and customer service skills
Ability to work independently and manage priorities effectively
Hands-on experience supporting end users in an enterprise environment
Preferred Qualifications
CompTIA A+, Network+, or similar certifications
Experience supporting Office 365 / Microsoft 365 environments
Basic knowledge of Mac OS and mobile device support
Prior experience in corporate or manufacturing IT environments
Work Authorization Requirement Candidates must be authorized to work in the United States. Eligible categories include, Strong problem-solving ability
Professional and customer-focused attitude
Ability to work under pressure and meet SLAs
Team collaboration and effective communication.