Traveling Lead Desktop Support Technician (Contract)

Our client is looking for a Deskside Support Technician to join their team that will be responsible for providing daily hardware support to end users for PCs, laptops, tablets, and printers. Position is also responsible for daily software support including operating systems and applications running on devices.

This position will be support for internal end-users and handles all requests related to Windows/PC issues, Microsoft Office, Group Policies, Active Directory, VPN/networking, setting up devices with applications, and Exchange.

Responsibilities

• Install, configure, maintain, repair, upgrade, and troubleshoot PC workstations, servers, printers, network equipment, telecommunications systems, software, and databases used by the company.

• Provide technical support and problem resolution for hardware, software, network, and system issues for all users, either in person or remotely.

• Work with hardware vendors, software vendors, and service providers to diagnose, troubleshoot, and resolve technical issues.

• Responding to and resolving tickets through a ticketing system.

• Provide recommendations on desktop, laptop, server, virtualization, and network configurations to support business needs.

• Software deployment and endpoint management.

• Diagnose and resolve hardware, software, and connectivity issues in a timely and professional manner.

• Configure, administer, and maintain application, file, print, and network servers, including domain controllers and Microsoft 365 email and collaboration systems.

• Experience supporting Office 365 (Outlook troubleshooting, user issues)

• Managing user accounts and access (user provisioning, password resets, access support, and basic security practices) via Active Directory., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Brooklyn Desktop Support Technician TEKsystems Brooklyn, NY*Hybrid Operations Communication Microsoft 365 Desktop Support Microsoft Teams Customer Service Active Directory Self-Sufficiency Technical Support Diagnostic Skills Business Valuation Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Critical Illness Insurance End-User Training And Support Information Technology Operations Troubleshooting (Problem Solving) +0

Google IT Support Traveling Lead Desktop Support Technician (Contract) CareerCircle Jersey City, NJ*On-Site Communication Desktop Support Customer Service Peripheral Devices Deployment Project Microsoft Deployment Toolkit End-User Training And Support Troubleshooting (Problem Solving) +0

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Additional Skills & Qualifications

• Must possess advanced critical thinking skills.

• Ability to develop and write technical documentation.

• Excellent self-organization and time management skills.

• Deliver high-quality customer service in a front-facing support role Job Type & Location, New York, NY*On-Site Operations Consulting Management Device Setup Communication Microsoft 365 Issue Tracking Authentications Desktop Support Microsoft Teams Windows Service Customer Service Active Directory Microsoft Outlook Technical Support Operating Expense Video Conferencing Peripheral Devices Business Valuation Workflow Management Employee Onboarding Smartphone Operation Device Configuration Full Stack Development Artificial Intelligence Business Transformation Mobile Device Management Role-Based Access Control (RBAC) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

This is a Contract to Hire position based out of Florham Park, NJ. Pay and Benefits

The pay range for this position is $26.00 - $31.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.