Security Operations Center Operator

Iron Mountain is seeking a committed Operator to join our North American Security Operations Center (SOC) team at the Boyers Underground Facility. In this role, you will be responsible for safeguarding and protecting the Company's people, property, and processes by continuously monitoring security systems, coordinating resource allocation, managing critical incidents, and providing first-class customer service., * Continuous Monitoring & Threat Detection: Monitor various security systems such as CCTV, access control, alarms, and open-source intelligence platforms for potential threats and incidents.

• Critical Incident Response & Dispatch: Respond to alarms, security breaches, and other incidents by following established protocols, dispatching security personnel or emergency services as needed, and documenting all actions. Escalate significant security incidents to appropriate personnel, such as shift supervisors or managers.
• Compliance & System Integrity: Follow all established security protocols, policies, and procedures. Ensure all security systems and equipment are functioning properly and report any issues or malfunctions.
• Analysis & Communication: Analyze security threats and vulnerabilities, assess their potential impact, and provide recommendations for mitigation. Communicate effectively with internal teams, external agencies (e.g., law enforcement, emergency services) during incidents.
• Documentation & Reporting: Accurately document all security-related incidents, investigations, and other relevant information in a clear and concise manner.
• Stay Informed: Keep abreast of current security threats, trends, and best practices to ensure the safety and security of the organization.

Do you have a Associate's degree?, * 2 years of experience in the Private Security Sector, Law Enforcement, or equivalent experience.

• Associate degree in Criminal Justice, Business Administration, or other relevant field preferred
• Strong knowledge of security alarm monitoring principles, dispatching, and coordinating resource allocation.
• Proven ability to remain calm and make sound decisions under pressure.
• Proficiency in using security technology, systems, and software applications such as ProWatch, Milestone, Avigilon, Crisis24, Intrusion Detection, or other Access Control and CCTV security applications.
• Strong organizational and time management skills: ability to work independently and as part of a team; excellent communication and interpersonal skills, both written and verbal.
• Familiarity with emergency management and incident response procedures.

Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching, * Pay: Starting at $23.00/hr (**Negotiations Depending on Experience), Shift Differential added for overnight rotation $.50/hr
• Shift: Panama Schedule (2-2-3)
• Location: OnSite Only - No Remote Offerings - 1137 Branchton Rd., Boyers, PA 16020
• Competitive compensation and benefits aligned with the experience.
• 2 Weeks PTO, Sick Leave, Wellness Time & 7 Paid Holidays + 3 Floating Holidays starting January 1st
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. #OPS

Job Type: Full-time

Pay: From $23.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance