IT Support Specialist
Cube hub
Valley City, United States of America
19 days ago
Role details
Contract type
Temporary to permanent Employment type
Full-time (> 32 hours) Working hours
Shift work Languages
English Experience level
Junior Compensation
$ 50KJob location
Valley City, United States of America
Tech stack
Computer Networks
Computer Literacy
System Configuration
Imaging Technology
Issue Tracking Systems
Microsoft Office
Networking Basics
Computer Equipment
Information Technology
ServiceNow
Job description
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets., * Do you have hands-on experience supporting desktop/laptop hardware, imaging systems, troubleshooting technical issues, or resolving IT support tickets? Please describe the environments and tools you have worked with
- Are you familiar with networking fundamentals, printer troubleshooting, Microsoft Office applications, and basic computer security concepts? Please provide examples of your experience.
- Have you worked with ticketing systems such as ServiceNow or any other helpdesk/support platforms? What types of user issues were you responsible for resolving?
- This position is 100% onsite in Valley City, ND and may involve inventory management, hardware setup, equipment maintenance, and end-user support. Are you comfortable working in this environment and available for the full contract duration?
- Are you a US Citizen or GCH? If on Visa please mention the Visa Status
- Are you ready for background check and drug screen in accordance with the local law and regulations?
- Please confirm your email address and contact number?
- Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
- What is your Expected Pay Range?
Requirements
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
Benefits & conditions
- 401(k)
- Dental insurance
- Health insurance
- Referral program
- Vision insurance