Senior Systems Engineer

We are l ooking for an experienced Sr. Systems Engineer with Atlassian Development experience to support our B2B Products with as we leverage Atlassian Cloud and its surrounding ecosystem , including plugins, integrations, and platform applications . Responsibilities include all aspects of development, support, configuration, and automation for these business-critical applications and support of ongoing project work to implement Atlassian Cloud products.

What You'll Do:

• Implement Atlassian Cloud features by driving technical aspects of the implementation, including data, plugins, infrastructure, and functionality.

• Architect business-critical functionality for users as needed by coding, prototyping, scripting, or outlining solutions. Create, manage, and support all administrative functions associated with the Atlassian Cloud product suite.

• Develop all critical aspects of Atlassian Cloud tooling including but not limited to application development, workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations.

• Investigate and perform advanced troubleshooting for reported issues in B2B products. Manage escalations with internal or third-party support, as required .

• Gather requirements for business processes and determine ways to optimize and improve software setup and workflows, as well as identify where functionality needs to improve to meet user requests . Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs with B2B products.

• Serve as subject matter expert for B2B products and support teams across the organization that use B2B products to manage their work.

• Research products including vendor roadmap that can be used for continuous improvements.

• Evaluate and recommend new plugins/applications to enhance B2B functionality, including i nstall ing , manag ing , and administer in g g plugins /applications.

• Understand systems architecture to identify upstream and downstream impacts when implementing solutions.

• Create and maintain documentation on Atlassian Cloud product configurations, automations, and processes to facilitate change management and training for internal teams.

• Work closely with other Disney teams and vendors on maintenance, troubleshooting, and upgrades .

• Refine current Jira processes to be more streamlined and uniform for teams.

• Execute Production deployments during non-business hours.

• Must have customer -service driven mindset with strong relationship building skills.

• Minimum of 5 + years of job experience in a large Atlassian environment (~10,000 users)

• Experience with Atlassian Cloud product suite

• Expertise in Forge App Development and coding best practices for Atlassian Cloud

• Proficient knowledge and coding/scripting experience using Python, Groovy, or similar languages

• Expert with REST API and JSON

• Proficient in Confluence space administration

• Deep expertise in Jira workflow administration, Automation for Jira, ScriptRunner and JQL skills

• Process governance experience or strong automation workflow knowledge

• Proven track record with Atlassian plugin installations and upgrades

• Hands-on experience supporting Atlassian tools in on-prem or AWS environments

• Experience with Agile methodology lifecycle and working on an Agile delivery team

• Excellent time management and prioritization skills

• Ability to work in a collaborative, team environment

• Strong analytical and problem-solving skills

• Proficient in both verbal and written communication in English and attention to detail

• Strong interpersonal skills to communicate with stakeholders

• Demonstrates awareness of the broader Disney technical infrastructure to be able to extrapolate impact of changes in th e architecture.

• Troubleshooting skills, the ability to determine impact, the ability to resolve complex issues and to exercise sound judgment and initiative in stressful situations.

• Knowledge of major components of relevant technologies .

• Basic experience in technical project management from an engineering perspective.

Required Education:

• Bachelor's or foreign equivalent Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

The hiring range for this position in Orlando, FL is $111,900 to $150,000 per year, in Anaheim, CA and Glendale, CA is $117,500 to $157,500 and in Seattle, WA is $123,000 to $165,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey , Disney!, Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Attractions Technology LLC , which is part of a business we call Disney Experiences . Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.