Tier 3 Help Desk

Are you the person everyone turns to when technology issues get complicated? A growing IT services company in the Dublin area is looking for a skilled and customer-focused Tier 3 Help Desk Technician to join their team. This is an opportunity to step into a highly visible role where your technical expertise and problem-solving abilities will make an immediate impact.

This onsite opportunity offers a collaborative environment, exposure to a variety of technologies, and the chance to work alongside experienced IT professionals on both day-to-day support and larger infrastructure projects.

What You'll Do as a Tier 3 Help Desk Technician

As a Tier 3 Help Desk Technician, you will serve as the escalation point for advanced technical issues while helping support and guide Tier 1 and Tier 2 technicians. You'll work directly with clients and internal teams to troubleshoot complex problems and ensure a high level of customer satisfaction., * Resolving escalated technical support issues via phone, email, remote access, and onsite visits

• Troubleshooting advanced networking and infrastructure issues
• Supporting networking environments including TCP/IP, routing, switching, and firewalls
• Assisting the Network Engineer with IT initiatives and infrastructure projects
• Providing mentorship and technical guidance to lower-tier support staff
• Delivering exceptional customer service while managing multiple priorities

Do you have experience in Customer communication?, The ideal Tier 3 Help Desk Technician will bring strong technical troubleshooting skills along with the ability to communicate effectively with both technical and non-technical users., * 3+ years of experience independently handling Tier 1 and Tier 2 support responsibilities

• Strong networking knowledge including TCP/IP, routing, switching, and firewall technologies
• Excellent troubleshooting and critical thinking skills
• Strong interpersonal and customer service abilities
• Ability to thrive in a fast-paced, team-oriented environment

Preferred experience:

• Experience working within a Managed Service Provider (MSP) environment
• Microsoft 365 administration and support experience, If you are an experienced Tier 3 Help Desk Technician looking for a role where you can take ownership of complex support issues while continuing to grow your career, we would love to hear from you. This Tier 3 Help Desk Technician position is ideal for someone who enjoys both hands-on troubleshooting and collaborating with a strong IT team.