Microcomputer Technical Support Specialist 0626-0009

• Assist Senior MCTSS with the administration of the WNYRIC Remote Backup Service

• Assist Senior MCTSS with the administrator of the WNYRIC Off-Site Cloud Backup Archive Service

• Assist Chief MCTSS and Senior MCTSS with the administration of WNYRIC's physical datacenter sites

• Assist and train internal and external customers with the use of the WNYRIC Remote Backup Service and WNYRIC Off-Site Cloud Backup Archive. This work may be remote or on-location as assigned

• Ensure that I.T. infrastructure systems are secure, backed up, and patched regularly following appropriate testing procedures

• Install and maintain server operating systems (Linux, Microsoft Windows, etc.) on physical datacenter hardware, on-premises virtual servers, and in cloud-hosted infrastructures

• Install and maintain approved vendor-supplied software

• Maintain accurate inventory for datacenter equipment and virtual servers

• Monitor datacenter supplies usage and inform supervisor of shortages

• Maintain a current infrastructure skillset by attending training sessions (online and in-person), vendor conferences, and by making use of blogs and message boards

• Maintain physical datacenter sites: determine placement of hardware and racks equipment with consideration for power usage, fault tolerance, application availability, and disaster recovery. Route network and data cables within and between server cabinets

• Hold and maintain a valid drivers' license

• Travel to physical datacenter sites as required and escort authorized users and vendors onsite

• Travel to building sites where students, teachers, and administrators are present as needed

• Coordinate with WAN Team members for network configuration changes and to maintain optimal network performance

• Submit firewall rule change requests as needed for Datacenter Operations infrastructure and Services

• Coordinate with ServiceNow administrators to submit and maintain electronic forms required for Datacenter Operations

• Utilize ticket system (ServiceNow) for incidents, infrastructure requests, and changes

• Evaluate infrastructure technology (hardware, software) and provide recommendations to supervisor

• Develop and maintain documentation for Datacenter Operations infrastructure and services

• This position requires physical activities such as keyboarding, lifting, and tasks related to the installation of I.T. equipment weighing in excess of 60 pounds

• Other duties may be assigned that are relevant to the civil service job description for this title

Do you have a valid Driver's License license?, Do you have experience in Windows Server administration?, Do you have a High school diploma or GED?, $500 for Associates Degree/Accredited Training Program Certification or $1000 for Bachelors Degree or $1500 for Masters Degree, A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor's degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate's degree in Data Processing, Computer Science, Business Administration or related field and four (4) years of data processing experience, two (2) years of which, included computer programming, and at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

C) Graduation from high school or possession of a high school equivalency diploma and six (6) years of data processing experience, two (2) years of which, included computer programming, and at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

D) An equivalent combination of training and experience as defined by the limits of (A), (B), and (C).

Additional Qualifications:

• Two or more years enterprise-level virtualization administration experience
• VMware vSphere required; Hyper-V, KVM (VergeOS, Proxmox, HPE VM Essentials, etc.) is a plus
• Two or more years of enterprise-level SAN and/or hyper-converged infrastructure administration required
• iSCSI required; NVMe-over-TCP and RoCE is a plus
• Two years of physical datacenter administration (racking, power distribution, cable management.)
• Two or more years of Windows and Linux server administration experience in an enterprise environment
• Enterprise backup software administration experience: Veeam and Cohesity is a plus
• Enterprise network switch management experience is a plus
• Enterprise inventory, monitoring, and logging experience is a plus

Pulled from the full job description

• 403(b)
• Health insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Paid holidays, Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES
• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans