Team Leader of Telephony Applications

The Team Leader of Telephony Applications is responsible for delivering consistent, reliable, and intuitive applications and components for a custom telephony experience across the enterprise. This includes ownership of all telephony APIs and associated application UIs in both the home office and branch locations. The role leads a technical team supporting application services (REST) and some application UIs covering Zoom Phone, Vonage, ServiceNow, and other vendor APIs. The team also provides REST services to other application owners, to abstract telephony and vendor specific APIs. Work is delivered through java application pipelines using Agile practices. What You'll Do:

• Executes voice application integration with vendor and custom build applications to provide an enriched experience and improve individual capacity; translate into clear standards, priorities, and measurable outcomes.
• Lead a high-performing, multi-time-zone team of associates and contractors; foster a culture of accountability, transparency, and resilience through regular 1:1s, coaching, development plans, and performance reviews (SMART goals, annual evaluations).
• Provide leadership during high-impact incidents; remove blockers, manage escalations, and maintain strong alignment with senior leaders, peer Team Leaders, and partner teams.
• Own vendor relationships and performance (including SLAs for telephony APIs); partner with stakeholders (Business, RIM, Legal, platform owners) on requirements, risk, and change management while driving innovation that improves reliability, usability, and scale.
• Bring deep application development expertise (e.g., multi-vendor API architecture, Agile practices, telephony/call flows, contact center routing, databases, caching technologies like Redis/Hazelcast, Kafka) and collaborate with Technical Architects on solution design and standards.
• Own enterprise telephony APIs and custom applications end-to-end, including delivery, governance, adoption, and scalable support; ensure a consistent, reliable user experience across home office and branch environments.

• Minimum of five years' experience in software development
• Lead Agile teams (8-10 members); mentor team members, review code, and drive best practices
• Define architecture, standards, and lead technical decisions
• Strong Java/Spring (Boot) + REST APIs; microservices & API security
• Experience with system integrations (APIs, messaging, event-driven)
• Proven problem-solving, communication, ownership, and cross-team collaboration

What Could Set You Apart

• Bachelor's (or equivalent experience); advanced degree a plus
• Agile/leadership certifications (CSM, SAFe, PMI-ACP, ITIL)
• Telephony Knowledge (SIP, VoIP, CTI, IVR)
• Platform Knowledge (Genesys, Cisco, Avaya, Twilio)

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

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Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report. ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.