Premier Technical Support Manager

Join Lenovo's Solutions & Services Group (SSG) as a Premier Technical Support Manager, leading a team that delivers best-in-class support to our premium customers. Based in Essen, you will drive team performance, enhance technical capabilities, and continuously improve service quality and customer experience.

You'll manage a team handling complex technical issues across Lenovo's client portfolio, while working closely with cross-functional stakeholders to meet KPIs, optimize operations, and represent the voice of the customer across the business.

You will report to the Europe & META Premier Delivery Regional Manager., * Lead day-to-day management of Premier Support team, including shifts, workload, and team wellbeing

• Drive performance through coaching, feedback, and structured development within Lenovo framework
• Own KPI tracking and improvement, using dashboards to identify gaps and boost service quality
• Analyze data and reports to create clear action plans and continuous improvement initiatives
• Design and implement training programs aligned with new technologies and team skill growth
• Ensure the team stays technically strong, up to date, and "best in class"
• Champion excellent customer experience by identifying issues and driving root-cause improvements
• Collaborate closely with Service Delivery, Sales, GM, Marketing, Finance, and regional stakeholders

Do you have experience in Project management?, * Strong understanding of PC technologies, market trends, and competitive landscape

• Confident communicator able to engage with senior stakeholders, including CXO level
• Excellent presentation, communication, and interpersonal skills
• Advanced proficiency in Microsoft Office and overall digital/technical tools
• Highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment
• Proven ability to build, lead, and motivate high-performing teams across functions
• Solid background in IT/Technical Services, including support and/or field services exposure
• Experience in project management, team leadership (including distributed teams), and basic financial understanding

• Employee Share Purchase Plan
• Employee Assistance Program, e.g., for health, legal & financial consultancy
• Pension Plan
• Meal Allowance / Lunch Vouchers
• Internal E-learning Development Platform Available for Employees
• Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
• Job Rad (Bike Leasing)
• Mobile phone + 3 Sim Cards for Mobile Working
• Hybrid Working Model *
• Specialized Development Trainings (based on nomination process)

Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.